Email verification not working?

[mashbirtles]

I’m trying to unlock my late father’s mobile phone. I‘ve been in contact with the bereavement team for a couple of months and they have tried a few times to arrange an nuc code for my dad’s phone but I never anything back from them.  I have tried to generate the own code using your nuc unlock code web page, and when I verify the email address the pop-up page says “It looks like this entry has already been verified.”  

How do I get help to get an nuc code so I can unlock his phone?  The account was closed by the bereavement team a couple of months ago, but attempts to unlock the phone since then haven’t got me anywhere.

I’m happy to provide imei and account details 

[MarkD]

Hi @mashbirtles, we're sorry to hear about your father and the time it's taken to get an NUC. The best team to assist with getting you a code is the bereavement team as they should have all the account details that are needed. When was the last time that you spoke to this team? 

[mashbirtles]

About two weeks ago.  They said (again) that they would arrange for somebody to email me with a NUC code but I've not heard back.  I'll try them again, but this will be the fourth attempt with them and as nice as they are, there's a glitch in the process or system and it's not working for me.

[Evie]

Hi @mashbirtles, it can take up to 10 working days for an NUC to be generated. I appreciate it may have surpassed this time, so that we can contact the bereavement team for you to see if we can get an update, if you haven't already, I would advise dropping us a message on social media here with a link to this forum so you're not having to repeat yourself.