Apple Watch Ultra and One Number - Plan being Dropped / not in use

[Crellster]

I went through a tortuous and painful onboarding journey with Vodafone to take out a Sim only (on an existing iphone 13 Pro Max) and add "One Number" so I could share the data with. 

I wasted my life talking to a bot that was completely unhelpful and a webchat service that wasn't much better

I spent hours on the phone to people who had no idea how to fix  the problem with countless resets. Eventually I got through to someone, who through some form of witchcraft managed to get my One Number working on my watch. 

I was also paying for a service that Vodafone couldn't deliver - I expected a pro-rata refund but no notification of such & which never materialised . 

Putting that to one side, I now at least had the working setup I wanted. 

That was then ... this is now. The plan has been dropped from my watch - it's there for very occasional use so I'm not checking the status but I see I have "No Sim" and "no Connection" on the watch. 

I can see by searching the forums this is a recurring complaint from Apple watch customers on One Number and is specific to Vodafone. I want someone to 1) get my watch working again 2) Assure me this won't keep happening 3) compensate me for the non-available service. 

[jonnyp43]

I went through that process 5 times and it never resolved the issue. A massive hassle when you factor in Apple Pay. I’m the end I switch the watch to O2 and have had zero issues. 

[blueblue45]

There is unfortunately zero fix. Despite what Vodafone customer service claims, there is no fix. This was finally admitted to me and they let me out of my contract 6 months early because of it. You are unable to impair and pare the watch again as this will not fix the issue, the only way to fix this issue is to not use Vodafone. 

[Mark]

Let's see if we can get to the bottom of this for you @jallcott. Pop us a message through one of our social channels and one of my team will be able to pick this up for you.

[jallcott]

Ok thanks - I have done this now - after spending 2 hours with tech support this morning... am waiting for the sim swap to activate which should have happened by now but Ive been told to wait a further 24hrs to see if it works and contact your social team if not.

This after them making me wipe my watch too... which is even more time wasted in having to set all that back up, very frustrating !

[smnasn]

From my own experience I contacted support via the chat facility, and got someone who vaguely seemed to know what they were doing.

He took me through the add esim process I had already tried and again it failed (something has gone wrong...very helpful!).

He said he would escalate internally and it would be be resolved within 24 hours, and lo and behold next morning it was working!  No unpairing, wiping watch etc which I would have refused to do anyway.

Just remains to be seen what happens next month...

[jallcott]

Fingers crossed then something starts working by tomorrow ! As with you ... i had to do the same last month as well, if i didnt have to unpair and re-set up the watch it would have been at least a little bit less hassl . 

Its not sustainable though - i cant keep doing this every few weeks for a service I'm paying money for - I even mooted the idea that they would need to let me out of my contract if this continues so I could switch provider - only to be told thats not possible without a termination fee... ive been with Vodafone nearly 30 years!

[havenwarrior]

Supposedly this issue was fixed with a software update on June 6th.

[Mark]

Thanks for the update @jallcott. Updating anything on your account can take up to 24 hours to complete. It doesn't usually take this long, but we always ask you wait this long before we can escalate it for you. Apologies if this wasn't explained on your call. My team will be able to monitor this for you now and if it doesn't rectify the issue you're experiencing, we'll investigate it further and stay in touch while we get everything up and running for you.

[Shiplake]

How many times have you successfully achieved this?

I am sure you know that  problem occurs each time there is an Apple Watch update. 
I have been through 2 Apple Watch updates now, each time with many hours of “chat” with Vodafone support, Each time the solution has been an ESIM  swap. 
For now I have disabled automatic Apple Watch updates, and I would like to work out a plan for doing “planned” Apple Watch updates. 
Do you really not need to unpair/repair the watch?

[Phil020682]

I’m having the exact same issue, and have reached out on the instagram page for help, and had no reply. 24 years of mobile accounts with Vodafone and nobody seems remotely interested in resolving the issue