Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[morganomalley]

i notice that article, laughed to myself then now cry as im affected now

[peterferg]

so now vodafone are saying you need to go in store to get the esim set up as only in store can set this up ?

[morganomalley]

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@peterferg wrote:

so now vodafone are saying you need to go in store to get the esim set up as only in store can set this up ?

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where have you heard this?

[peterferg]

over the live chat tech guys , they have said the only place that can set up the e-sim in in store

[morganomalley]

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@peterferg wrote:

over the live chat tech guys , they have said the only place that can set up the e-sim in in store

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and that should solve all the issuses?

[peterferg]

aparently so they can update or set up the e-sim

[rasputin1969]

I'd take whatever the live chat guys with a pinch of salt. Open another live chat and they'll tell you a differnt thing altogether. 

The fact is plenty of users have got through the setup process using the Watch app and have been fine. Others have experienced issues with the initial setup, and others including myself have gone through the setup process only to find the watch loses the plan after a few days.

[MikeBuzz]

I was told the same, so went in store, they had no clue, so ended up back on 191, I would suggest level 3 tech support is only option, if they cannot fix then either give up or move to EE, I moved to EE after a week of messing round with vodefone and guess what the watch just worked within 20mins if sticking the new sim in my phone

[morganomalley]

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@MikeBuzz wrote:

I was told the same, so went in store, they had no clue, so ended up back on 191, I would suggest level 3 tech support is only option, if they cannot fix then either give up or move to EE, I moved to EE after a week of messing round with vodefone and guess what the watch just worked within 20mins if sticking the new sim in my phone

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do you know whaty times L3 tech support are around?

only problem i hav currently is my working hours are ##~## and can only physically visit a store on the weekend

[VIMET]

I'm still waiting to get my Watch 4 activated with Vodafone after three calls and over 2 hours sat on hold.

I've spoken to various different people but get the distinct impression that they really don't know what they are talking about and I am being fobbed off with things like:

• you need a new contract
• it'll start working at midnight
• we will call you back tomorrow

Do you think William Hill would give me good odds on the watch not working properly tomorrow?

I appreciate that this is new to Vodafone but where is the staff training to deal with thiw new technology?  It isn't as if Vodafone made a snap decision to start dealing with Apple Watches so why are there so many issues?

I found it particularly worrying when the first guy I spoke to said he'd need to send me out a new SIM for my watch - he wasn't even aware of the eSIM...