Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Odinn74]

So for 3 weeks my watch didn’t work got it fixed last week finally.

but guess what after 1 week of working I’m back to square 1 it’s STOPPED working again no sim no data plan ##~## is going on so it’s back to the directors office again.

[logib]

Still an absolute mess! Still no service on my phone from Thursday after they accidentally sim swapped my main number! All they say in the directors complaint office is they cannot close the order, ##~##! and the specialists will be dealing with on Monday. I have no faith but what else can I do?! Oh and no working watch from 28th Sept! 

[morganomalley]

mine worked breifly in the sense the planne showed correctly except the watch said no sim or it was provisioned

now back to square one as the when trying to add the plan it doesnt do it automatically and says to sign in but it now says i have too many devices , no respone from the directors office for i think about a week now ,

[morganomalley]

also how does one refer this to relevant ombudsman?

many thanks

[mrklaw]

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@Odinn74 wrote:

So for 3 weeks my watch didn’t work got it fixed last week finally.

but guess what after 1 week of working I’m back to square 1 it’s STOPPED working again no sim no data plan ##~## is going on so it’s back to the directors office again.

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Nightmare - especially for the watch where most of the time you have your phone with you so you won’t notice if the watch stops working. Until that time you bought it for - you forget your phone or deliberately leave it behind and then you’re stuck with no connection 

[BobbyhLeeds]

OMG spoke too soon. Watch no longer works. Unbelievable 

[morganomalley]

i thnik its working now, fabulus 

they switched the number for the watch 

it appears to be wokring,

expecting a callback from the directors office later today 

[Scottsole]

So the CEO office responded to my complaint. Very nice chap and very informative. Final outcome...... super users will call within 48hrs. Way to go ##~## even crappier than before. Told them I won’t be paying for any of my services until it is resolved. More than fair I think, 

[jouster]

Well Ive finally had some movement from the directors office after a week of silence.

Initially I missed a call from them (as I recognised the number).  I normally converse with them via email as I cant always take a call during the day but I had an answerphone message from them saying that I needed to call them at my earliest covenience.

Whilst I was preparing to do so, I thought i would check the data connection on the watch app to see if anytihg had changed and when doing so I wasn't greeted with the usual loading/waiting update and insted the menu was now saying SETUP MOBILE DATA in orange.  I tried clicking on this and was asked to input my vodafone username and password and once this was done, I was met with a screen saying the following

Thanks for your Vodfone OneNumber request.  To get connected pelase give us a call on 191 free from your Vodafone mobile or 0333 304 0191 from any ther phone.

Instead I called the number from the answerphone message (can't be dealing with the 191 muppets anymore) and then was speaking to someone who sounded vaguely competatnt.

Anyway, the main reason for them calling me was to tell me that they think they know the issue and that in order to resolve it they need to make some changes to my existing vodafone account.  The one I have had for 10+ years and has worked without issue.  They said they needed to take it offline for upto potentially 24 hours....(which I said was unacceptable to do work and my young family...I suppose it could be worse, they coud have not asked and just done it)....they agreed to send me out a secondary sim card wihich would allow me to be contacted and stay in touch for the period whilst my original account is disconnected and they do any relevant work....and of course I would not be charged for the use of this sim.

They then tell me that this SHOULD fix things and that I should be up and running quite soon after....

This is far from revolved I'm sure but it seems like a step in the right direction and it certainly seems that soemthing is being done by the top tech team to get it sorted

Strangely they said the sim card will be with me today even though the call I had with them was at 8pm last (Wednesday) night....they said it should still be with me but I will call them ether way to let them know  if the new sim arrives when home later so they can start the required work.

Onmce resolved, the next thing to sort wwill be compensation...has anyone that has had their setup fixed now, been contacted about compensation yet?

[Jason32]

This morning I tried to set it up again a don didn’t work as usual and I thought I couldn’t deal with it anymore and just wanted to return because it’s been almost 4 weeks now.

inwent to the Vodafone store to return the watch and while waiting in the queue I just opened the watch app and was just checking different things then accidentally I clicked on setup mobile data and after some wheel spinning it said it’s all setup... I was like wow... I checked the watch and it started working...OMG