Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[GrandL]

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@chistery wrote:

Anyone know the notice period for the apple watch plan? It's coming up to six months now and the end of my free period. Do I need to give 30 days notice?

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Apple Watch plan is for 24 months so In The Name of The Greatest UK Provider - Vodafone - I would like to say “sorry mate” xD

P.S. Day 132: no one there gives a f... about my issue.

[DroneOn]

Yes, it's a 24 month contract if you got your Apple Watch from Vodafone and are paying £x per month for it. It's only a 30 day contract if you sourced the Watch elsewhere and are just using Vodafone for the connectivity (obviously I haven't checked through the 63 page thread to know which of those applies to @chistery )

[chistery]

It's the apple watch plan, so 30 days then. Vodafone removed it immediately, not that I asked them to, and by removing it, caused problems on my main number. 

[trevwealthall]

After nearly 6 months of trying your right it’s all promises and no action just talk

[Mikey3129]

I’m having the exact same issue and have been for many months and no one is sorting it out for me. I’m paying a monthly contract for this and I am being robbed!

[DaneB]

Hey @Mikey3129, can you please contact us on the link provided by @TJ? One of our team will look into this with you. 

[Mikey3129]

Where can I find this link?

[Andy]

Hi @Mikey3129 the link was in a post above, I have popped another link here where you can can get in touch with the team 😊

[Cliff1962]

Just to let people know that three years on and voda phone still can't get the apple  watch 4 working on mobile data they even manage to cut you off after they get stuck at trying to to link them on your account they just say buy a new watch. Tobi is a waste of time and so is talking to the people in India I will sort it very sorry its not working . please wait and I will look into your account they say then cut you off . and now I find that you will not get mobile data on you watch if you phone is turned on and close by . It work fine in December but now they don't work at the same time why don't they tell you what is happing with the updates and teach them how to fix the watch and phone linking .Its only Voda phone that do this not EE nor O2.then they try and sell you more phones and watch and packages and insurance. 

[jackieS]

Thanks for the advice, but how do I contact Nick Jeffries?  I am at my wits end trying to solve this via the tech and customer support teams......every single day, they say "it will take 24 hours"!.  The 24 hours never ends....nothing is fixed....no promised followup calls ever arrive.....