Series 4 Apple Watch Cellular doesn’t work

[Nsjmurray]

So, in typical Vodafone fashion they have come out with a new feature and product that doesn’t work at launch - in-fact it does several unannounced and unauthorised credit checks.

So I received my brand new iPhone and Apple Watch today and I have to admit, they look fantastic, after opening the iPhone box and just seeing the magnificence that is the phone I am definitely happy with my purchase.

I open up the oddly packaged watch box and start to set it up, everything is fine except for when I got to the mobile data setup section- at first it looked promising a Vodafone log-in screen, “Awesome” I thought, so I logged in and all of a sudden it was asking me to add a subscription for £5 per month.. I thought this was strange as I was already paying for the watch now you’re trying to charge me more for a subscription, I knew it seems to be a mistake so I just glanced at the terms, it seemed normal just about linking them together so it made sense, I went ahead and clicked add subscription knowing that I would just call Vodafone and explain the situation if they tried to charge me more.

Anyway, it shows me a loading screen and I’m simply waiting for it to complete the link between my devices.

After a short while it went to a blank white screen and then... what’s this... I HAVE FAILED A CREDIT CHECK AND I HAVENT BEEN CHARGED?!?!?

So not only did it fail.. Vodafone has performed a credit check, without authorisation just to link it to my existing plan that I was already credit checked on?

Good one Vodafone, will be returning the watch and the device and leaving the network for good, this is the final straw, I’ve had nothing but trouble with you for 7 years and I’ve stuck by you, but you just cannot get anything right first time, EVER.

wondering if anyone else had this happen to them.

[Mark]

I'm disappointed to hear you're having problems connecting your Apple watches @markusace and @Gurneyr. If you've already raised a comp;laint to our Customet Relations team, this is our highest escalation point and we're unable to intervene on your behalf. If not, pop us a private message through Facebook or Twitter with your full name, mobile number and a link to theis thread and we'll be happy to help. If you don't use these platforms, you can get in touch with us by calling 191 from your phone, or by reaching out to our Live Chat team.

[markusace]

Many thanks for the help on this forum.

I contacted the CEO office and over a. few days and changes on my account Matthew has sorted my problem.  I am now fully up and running as before. I cannot fault the service I have had from the CEO's office it is exceeds expectations!  Hopefully they will be true to their word and implement some improvemnts to the chat and phone help.

My probelm was that for some reason a number of 'one number'  numbers had been set up on my account and therefore all the attempts at resetting/pairing etc would not work. The solution was to clear down all the additional numbers on my account and then restart the process at vodafone to set up a 'One Number' secondary number to my account (actually the  original number from when my watch worked independently of the phone).  

The clue to my issue was that there was more than one additional number associated with my primary number which could be seen at Vodafone on the account. How this happened we do not know BUT the Vodafone systems need to change to prevent this.  Another note is that if you set up an association with Alexa devices that will use the 'one number' secondary number (a real number associated with your primary number)  nothing else can have one without releasing the Alexa one .  Clue is in the name 'One Number' , there can only be one secondary number associated with your primary phone number. 

Again thanks to this forum for helping me get  the information I needed to sort my issue and a real thanks to Vodafone to sorting it. BTW I did get some compensation which I was grateful for.

[DKaftermath]

Almost identical to how i got sorted, glad you got sorted .

[RobexMs]

Hey markusace

Can you please let me know the phone number you called please?

I tried live chat, visit to the shop etc. They both admidet that they have not been trained to offer support for Apple Watch. I am paying the extra £5 and cannot use the data/voice on my watch as I get the error that I exceeded the limit. I bet I have the same issue.

Cheers,

Rob

[TJ]

Hey @RobexMs, we'll be happy to take a look into the issues you're having getting your Apple Watch connected. 

We'll need to access your account to help get you up and running - please contact our team via Facebook, or get in touch on Twitter. You can find more information on doing this here. 

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

[ECA]

the fact the list of complaints has now reached sixty seven pages and my watch still isn't working probably says it all.  I am paying the monthly fee now for about six months without a connection to my series four watch.  I keep meaning to write to the CEO and will probably try and get time to do that this weekend.   I can't face another three hours on the phone or in store for two hours whilst someone who knows less than I do, will try to help.

[trevwealthall]

Hi I know exactly how you feel and I contacted every department possible even customer services who assured me it was being dealt with on the highest level , I spent far to much time on the phone to them and going instore to them and like you after months of promises I gave up and they let me hand it back in , was a nightmare so hope you get some satisfaction with them