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iOS

Series 4 Apple Watch Cellular doesn’t work

4: Newbie

Hi Alex. Thank you. I appreciate the qquick response. Where do I stand if the advisor said I’d be getting the storm grey sports loop?

 

will respond to the PM now

 

cheers

 

jeff

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4: Newbie

@Alex No I didn't receive any email. Should I do it again?

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4: Newbie

I sent a pm didn’t get a reference number ?

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ec1 2: Seeker
2: Seeker

Stuck on "data plan vodafoneuk Waiting circle" (within the Watch app). 

 

I signed up to a watch data plan on the phone 5pm last night (bought watch direct from Apple). Still not working with above situation which seemed to be a step forwards vs my account not being eligible which was the issue last night and first thing in the morning before I spoke to someone. 

 

What should I do now?

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ec1 2: Seeker
2: Seeker

Spoke to someone on the phone who went away for hours and said there was an order on the system and it would take up to two days to activate? Is this correct?

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2: Seeker

I'm having the exact saem problem (I think).  How do I get Vodafone to get in touch - the man on the phone this morning was not too much help

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4: Newbie

Every time you ring it’s a different story they don’t have a clue and sold us all duds.

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4: Newbie

That's definitely how it feels. I've done nothing but contact them over and over and still got no help. They refer me to the technical department who also can't help. It's constantly telling me my plan is not compatible with Vodafone One Number. If this is the case, and there's no fix then I'm sending it back. It's an absolute joke.

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12: Established

I've just got loading plan / Waiting. Guess I need to wait 24 hours till I call back.

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4: Newbie

Surely when they sold us these watches the call plans should’ve been ready to automatically switch the day of release how can they have got it so wrong I thought it was too good a deal when they gave me a discount for the remainder of my plan. 

Could have saved money and bought the non cellular watch.

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4: Newbie

Bit of an update, just gave them a call again after speaking on the chat and was told that the error message I'm receiving - About my plan not being compatible with One Number - is one that Vodafone are already aware of and they are in the process of fixing it. I was told that my plan and phone are compatible, and that the serial number of my watch matches the one on the actual account. They said that within the next 24-48 hours it should be set up and they may contact me to tell me the next steps. For anyone having similar problems it might be worth leaving it until tomorrow, maybe Monday and seeing if there's any update. Hope this helps.

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4: Newbie

UPDATE FOR YOU PEOPLE

 

So ive had the same issue as you guys. Data not connecting.

 

Going onto "My Watch" app on cellular data, Vodafone UK showed under "not being used". So first I rang vodafone to be told the first story. "You cannot use it when its outside of bluetooth range," to which I replied with. why do i have a data plan for it then? and why am I telling you about how a product works?

 

I Then went into store and as it happens it was the store manager that came to help me He checked vodafones training resource "Fuse", Nothing on there about this issue. only how to set it up and pair it. he then wondered about the "CTR13 plan" to which i was on.  and whether it was to do with that. to which i found this post whilst i was there and someone saying i need to be on a CTR14 plan. He checked on how to swap me over to it but it was only saying i was eligable for an upgrade rather than changing over to it. My current plan was 16gb+ 10gb free, so the next plan was 32gb + spotify but that was £58pm compared to £50 now.

 

I asked if we swap over to that can i add the 15% discount for working for the NHS. he said we could try it. so I accepted and he swapped me over to it. to which it was active straight away. Then when i went on the "My watch" app and go to set up cellular it wants me to pay the £5 subscription.. the store manager stated give it til later and give them a ring on 191 if its not sorted and if  they cant sort it then to pop back instore tomorrow and he will go about doing it. Spent nearly an hour instore but wasnt too fussed as the manager was pleasent and helpful. I know its new technology and a new item for vodafone. although IMO vodafone should have briefed all staff and given the relevent training before hand on it all.

 

SO! I ring up tonight as its still wanting me to pay the £5 per month. Spoken to now 5 different people in an hour and a half period. all telling me different things. One saying im now on a business plan (im not) next the £5 a month is line rental and they cannot do anything about it. I stated I believe this is false information as theres nothing stated about that when i ordered it. instead i am paying £22 a month for 6 month then £27. I stated i do not want to be paying the £5 a month if its going to be added on top of the £27 a month at the end of the 6 month.

 

I was then told that the manager added me a discount so to compensate for the £5 fee.. this is also not true. the 15% discount is for anyone who works for the NHS. so again false information.

Ive asked to speak to a manager (typical ##~## off move) to which shes stated this is line rental and theres nothing they can do about it but they can offer me £20 compensation for it. I told them personally i think thats a kick in the teeth, I'm not complaining for compensation. it needs to be fixed! I've spent most of the day trying to deal with this. 30 min on the phone this morning, an hour in store and now an hour and a half tonight.

 

So I may just have to go instore tomorrow again a

 

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4: Newbie

for those with issues still... unpair your watch turn it off for 1-2hrs especially if Vodafone have done the work back end (technical) then re pair it... then go to the mobile data option on the watch if it works it should then show you a plan... it is worth trying and hope it helps you 

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4: Newbie

GOD I am so Pi****D off its unreal.

 

Speaking to a manager over the phone she puts me on hold for over 10 minutes then comes back and states the £22 a month is only when i buy the watch seperately and then it goes up to £27. Because im already a vodafone customer i'll ONLY be paying £5 a month after its free for 6 month?

 

If thats so then how is vodafone making money on a £500-600 device at £5 line rental a month? That phone call lasted 2 hours and then to be told something else thats wrong is really infuriating. it rather be told sorry we dont have the information rather than be told lies

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4: Newbie

3CCD24CF-FA00-4F5D-B127-DEF4EE6583EA.jpeg

 As you can see the secondary is my watch number it is different but if you call that number it also calls iPhone/Watch or if you ring IPhone number it calls the iPhone/Watch  I would suggest logging into my Vodafone on a computer and not the app and see if you have a 2nd line enabled as that should then indicate your watch is working back end at Vodafone and could just need to be re paired as mentioned 

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12: Established

Can't see the image yet, but I also can't see an addtional number on my account.

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4: Newbie

I see the second number on my account. so ill try and repair now.

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4: Newbie
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4: Newbie

I’ve been able to see the second line on my account since yesterday and tried unpairing and repairing many times since with no luck 

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4: Newbie

Nope, still asks me to sign up to £5 a month. Why does it do this when there is NO mention of this on the site and of terms and conditions of the watch.

 

 

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