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Struggling to UNBLACKLIST my lost and found phone

Poonam1987
3: Seeker
3: Seeker

*** Please Help ****** Vodafone are you listening!!!!!

I had contacted Vodafone and got my SIM and phone barred and blacklisted. I then found my phone and for last 4-5 days have been chatting to advisers who send a request to unbarr & unblacklist my phone. However, I am really frustrated that the phone is still showing as "BLACKLISTED" and I want this removed as soon as please. The agents keep filling a form and ask me to wait 24-48 hours but nothing is resolved. Please can someone UNBLACKLIST my phone. 

2 REPLIES 2

Jason
Moderator
Moderator

Hi @Poonam1987. It's disappointing to see your thread post. We understand the importance of getting this sorted and resolved. As we don't have access to your account here on the Community, we're unable to action your request. That being said, if you haven't done so already, please reach out to our Social Media team for further support. 

saligsinan
3: Seeker
3: Seeker

A company as big and global as Vodafone does not have 24/7 support??!!?!?!? just some reallyyyyy slow chatbot that gets the questions wrong 90% of the time. It's absolutely ridiculous! I genuinely cannot wait to remove the bar from my number to finally change because this experience has been extremely exhausting.