How do i get the gear vr 2017 for £49?,i now have my s8

[marantz]

i was told when i upgraded to the s8 i had to order the gear vr 2017 after i had recieved the s8,how do i do this?

[BandOfBrothers]

Hi @marantz

Is this for the Samsung Vr Headset ?

When this offer was passed to you did you receive any supporting email / paperwork.?

[marantz]

i have a copy of the chat when i upgraded.

[marantz]

The offer is on the website on the s8 page.

[BandOfBrothers]

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@marantz wrote:

The offer is on the website on the s8 page.

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Ah yes I see it. 

Usually if this is a Samsung Vr Headset then from past experience there should be a link to a specific page to fill in to claim the offer and can come hand in hand with a specific time period to claim and until stocks last. 

I'd suggest to Look into Vodafones T&C. 

If you get stuck then Customer Services on 191 or Live Chat can help with this as they should have added this to your order. 

If a person orders using the Vodafone Online Shopping page they have to manually add the Vr to their shopping basket. 

[marantz]

i went on live chat with 2 different people and it took me nearly an hour and a half of very strong chat to get the offer out of them,i had to send them the link because they did not know about it,lucky i keep all my chats so they could not go back on the offer,i was told when i upgraded to go online when the phone arrived and order the vr,the person on chat yesterday told me i would have to send the phone back and re order to get the vr,as you can expect i refused point blank to return it as i was informed other wise on how to obtain the vr,now after the person yesterday going and talking to the person i made the order with and her manager i am now going to get the vr sent to me,thse people need to be more upto speed on things,not even knowing about offers on thier own website is a joke.

[Tash]

Thanks for updating us on this @marantz, however I'm sorry to hear of the experience that you had when ordering.

Please let us know if there's anything we can help with in the future.