Light one on, light two flashing

[Retired-George]

We’ve created this thread to help with an issue that some people find during setup.

This issue has the following symptoms:

• The power light’s on and light two flashes constantly
• Light two does not go solid

Troubleshooting steps:

Wait 24 hours.
It can sometimes take up to 24 hours for the Sure Signal to fully register with the server. Before attempting any of the steps below, please wait 24 hours.

Check for planned maintenance.

Planned maintenance can cause periods of downtime, so check the forum for any planned maintenance. If there is, this will be announced at the top of the Sure Signal forum.

Check that your Sure Signal has registered successfully.
Before your Sure Signal can connect to our network, you need to register it with us.

You’ll receive a text or email to let you know when the registration is complete and your Sure Signal won’t work until you’ve received this message.

To check your Sure Signal is registered, login to your My Vodafone Account and click on the 'My Sure Signal' tab. Your Sure Signal details should be listed, along with the status 'Registered'.

If you’ve not yet registered your Sure Signal, you can do this directly from the My Sure Signal page in your My Vodafone Account .

If you’re a Business customer, please register on our business Sure Signal page.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

Post your router/ISP details and Sure Signal serial number.

If you’ve done all of the above, or you’re struggling with configuring your router, please post your router's make and model number below. Please also include your Sure Signal serial number and the name of your ISP (Internet Service Provider).

We find that other users of the same router will usually be able to share tips with you, to get things working.

We’ll also attempt to help with this, but due to the number of different manufacturers and models, it is not always possible. We don’t officially support any form of router configuration, so we’ll always recommend contacting your router manufacturer or ISP for assistance first.

Thanks,

Jenny

[Retired-Kay]

Hi @BJ1 & @magrathea

There aren't any known issues between Sure Signal and the BT Home Hub 5. 

There's a setting on these routers that allows VPN's (private networks). This needs to be enabled to allow data to pass through the Sure Signal. 

We can't provide advice on specific routers, however please speak to BT who'll be able to do this for you. 

Thanks, 

Kay

[magrathea]

Hi Kay,

Firstly I am on a home hub 3 (HH3) rather than the version 5 that BJ1 is on.

There is only one setting on the HH3 which is port clamping which sets the Internet key exchange to UDP port 500, rather than allowing a floating port, evidently this is required by some older VPN clients, I have enabled this in the hope that it makes a difference ... it hasn't so far.

This is a new detail that has come to the fore, are there any other BT  issues that are not in the guide to setting up routers that contains the ports to forward etc.?

Regards,

             Nick.

[bazza987]

Hi BJ1.

Yes they have to do forced update.

Silly question but have you disconnected and switched off everything - router as well and left off for 1/2hr.

Then switch on router, let it settle then connect just the SS V1.?

Might be a conflict.

Make sure no lappys on wireless!

Bazza

[BJ1]

I'll try anything Bazza!

Will do a mega switch off.

[BJ1]

Ok - did the big switch off and back on as suggested by Bazza.  Still no signal.   Talked to a BT tech about VPN setting - didn't have a clue!  Will try another tech today.

Still no answers to my questions  about whether the SS is talking to the VF servers.  And no response to my request that VF do a forced software update on my SS.  The video of me smashing up my SS and cancelling all contracts with VF will soon be on Youtube - might even go viral!

[Retired-Laura]

Hi all,

We’ll need to take a closer look at this for you.

So we can look at this and take some further details, get in touch with our Live help team.

Cheers,

Laura

[BJ1]

Laura

 Live help eventually put me through (48 mins) to a helpful guy who solved the SS problem. 

We now have a working SS registered to my wife's number BUT cannot add my VF number to it since it was re-registered.  We get the usual message about a "technical problem".  

So that everyone else knows - a working SS V1 should show lights 1,2 and 4 when fully booted and in standby mode. Light 3 only shows when a call or text is being made.  

have tried clearing cache and cookies and using different browser - still can't add new numbers to the SS.

It's been weeks now - I'm losing the will to live

[Retired-Jamian]

Hi @BJ1

Glad to hear the Sure Signal is now active. So we can look into the number issue, you'll need to contact us at Live help.

Thanks,

Jamian

[BJ1]

Thanks Jamian

The number probllm has now been solved via the SS tech team who manually added my number to the SS.  Apparently this is a common problem that they are trying to iron out via a software update.  We now have a working SS V1 connected to a Homehub V5 - it only took 2 months to achieve this :robotfrustrated:

But hey ho - it's modern technology so what did I expect!

Now to add another number could be a challenge...........................

[Jenny]

Hi @BJ1

I’m pleased this is sorted now.

Let us know if you need any further help.

Thanks,

Jenny