My sure signal still seems to think I live 50 miles away

[tonytango]

i have a problem both my phone a samsung galaxy note 3 and my sons galaxy s4 active both say that we live 88 miles away from where we are but my wife's galaxy note 1 says that we are at the right place, all three are on vodafone if i or my son go 100 yards down the road it shows the right address,if i turn the sure signal box off then we are at the right address so there must be something wrong with the sure signal box.the serial no is 40122445436

yes i have reset the box but it is still the same.

[tonytango]

i have the same problem both my phone a samsung galaxy note 3 and my sons galaxy s4 active both say that we live 88 miles away from where we are but my wife's galaxy note 1 says that we are at the right place, all three are on vodafone if i or my son go 100 yards down the road it shows the right address,if i turn the sure signal box off then we are at the right address so there must be something wrong with the sure signal box.

[Sukhi]

Hi tonytango,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[tonytango]

[URL=http://www.speedtest.net/my-result/3168726452][IMG]http://www.speedtest.net/result/3168726452.png[/I...

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/90560334.png[/IMG][/URL]

 external ip address 151.224.251.114

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 5 ms 2 ms SkyRouter.Home [192.168.0.1]
2 * * * Request timed out.
3 7 ms 12 ms 14 ms 02780956.bb.sky.com [2.120.9.86]
4 7 ms 8 ms 7 ms ae99.edge3.London2.Level3.net [212.187.201.57
5 9 ms 8 ms 9 ms ae-0-11.edge4.London2.Level3.net [4.69.200.12

6 7 ms 7 ms 11 ms ae-3-3.ebr1.London1.Level3.net [4.69.141.189]
7 8 ms 7 ms 7 ms ae-41-41.ebr1.London1.Level3.net [4.69.167.18
8 16 ms 7 ms 13 ms ae-58-113.csw1.London1.Level3.net [4.69.153.1

9 8 ms 7 ms 7 ms ae-120-3506.edge4.London1.Level3.net [4.69.16
]
10 28 ms 25 ms 26 ms 195.50.122.66
11 26 ms 26 ms 25 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\anthony>

 sure signal no 40122445436

there you go

[Retired-Dave]

Hi tonytango,

It's not an problem with the Sure Signal. It's down to how the location of the phone is picked up. 

When you connect directly to the network, your location is triangulated from the masts in the area.

When you connect via the Sure Signal, it's picked up from where the Sure Signal connects to our network. This isn't the same as where it physically connects to your router, so it can be some distance away.

If your wife's doesn't have the same issue over the Sure Signal, it may be designed to pick up the location differently.

Unfortunately there's no way to improve the accuracy unless you can set it manually for apps like weather, maps and so on.

Dave

[tonytango]

so why is it only happerning on my and my son's phones but not my wife's, i have a note 3 she has a note 1 my son has a s4 all with the same weather app ?

[Sukhi]

Hi tonytango

If you get in touch here we'll take a closer look into this for you.

Thanks

Sukhi