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No internet

Gill1e
2: Seeker
2: Seeker

‎24-09-2017 08:27 PM

No Internet since 5pm. Be on the phone an hour already still not Ben answered. Chat has a 54 min wait. Frankly ludicrously poor support service.

 

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3 REPLIES 3

Tash
Moderator (Retired)
Moderator (Retired)

‎28-09-2017 09:03 AM

Apologies for any inconvenience @Gill1e - were our advisers able to resolve your query on the call?

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Gill1e
2: Seeker
2: Seeker
In response to Tash

‎28-09-2017 09:08 AM

No I gave up waiting after an hour and a half.  Far too long for anyone to wait in a queue and some had to wait over 3 hours to get an answer.

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Tash
Moderator (Retired)
Moderator (Retired)
In response to Gill1e

‎02-10-2017 03:00 PM

Apologies for the length of your time on the call @Gill1e :Sad_face:

As your query will need to be raised with the dedicated Broadband team, we do recommend speaking with them directly - whether it be over Live Chat or when calling 08080 034 515 between 8am - 11pm, seven days a week.

Our advisers do become available throughout the day, however should you need any further assistance I've sent you a private message with details to get in touch with our team. We'll then be able to raise your query to the dedicated team.

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