Pay monthly bills

[sarah1991]

Why on my Vodafone app it says that my bill has been paid yet when I go into view all of my bills it says that it hasn't been paid. Why does it say it's been paid then not been paid ona different page?

[BandOfBrothers · Accepted solution]

It sounds like one is catching up with the other. Do they eventually update to mirror each other?

If you pay by Direct Debit which is the best way then I wouldnt worry. 

[hrym]

There's something weird about the way payments show up (or, rather, don't) on the app.   If you go into bill history, everything is showing as unpaid, though I think the current bill may come up correctly.   The fact that you're still connected shows that everything is OK, but it's not ideal.

Edited to add: this doesn't seem to be happening to everyone and I'm going to re-check when I can.  It may be that it depends on how and where you look.

[hrym]

I've had a look at mine and all the bills shown under Current are marked as paid.   If I go into Veiw All Bills, the dd payment is date is shown as well.   There's a slightly different appearance to the app and I think there may have been an update.   I'm pretty sure I had the same "unpaid" issue before that.

Do you have a graph of recent bills in the Current listing?   If not, you don't have the most recent version of the app, so check for an update.