SS1 problem

[profpugwash]

My SS1 has stopped working.

It has worked faultlessly since I got it but 2 days ago started flashing lights 1 & 3, then 2 then repeating.

After a couple of reboots the lights are flashing 1 & 2, then 2, then 1, then repeat.

Speed test

Down 3.38Mb

Up 0.38Mb

Ping 0% loss 55ms

IP 91.84.11.86

SN 21221063445

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    36 ms    34 ms    33 ms  82.153.1.69
  3    35 ms    33 ms    33 ms  91.85.10.101
  4    35 ms    33 ms    33 ms  62.164.130.53
  5    34 ms    34 ms    35 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
  6    34 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    34 ms    35 ms    34 ms  85.205.116.2
  8     *        *        *     Request timed out.

 

Help please!

What is the point of the Tech Team?  Both Andrew and Lee have read my PMs asking for help on this post.  Andrew has replied to 5 other threads in the last hour and no-one has helped me!

Please will someone help me.  Can't you at least start by resetting at your end like you do for other users?

I mean I can see when my PMs have been read, I can see them posting to other threads but I don't hear a thing, all it takes is a quick message to say we'll look at it tomorrow, or anything at all - it is frustrating in the extreme!!

[profpugwash]

My SS1 has stopped working.

It has worked faultlessly since I got it but 2 days ago started flashing lights 1 & 3, then 2 then repeating.

After a couple of reboots the lights are flashing 1 & 2, then 2, then 1, then repeat.

Speed test

Down 3.38Mb

Up 0.38Mb

Ping 0% loss 55ms

IP 91.84.11.86

SN 21221063445

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    36 ms    34 ms    33 ms  82.153.1.69
  3    35 ms    33 ms    33 ms  91.85.10.101
  4    35 ms    33 ms    33 ms  62.164.130.53
  5    34 ms    34 ms    35 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
  6    34 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    34 ms    35 ms    34 ms  85.205.116.2
  8     *        *        *     Request timed out.

 

Help please!

What is the point of the Tech Team?  Both Andrew and Lee have read my PMs asking for help on this post.  Andrew has replied to 5 other threads in the last hour and no-one has helped me!

Please will someone help me.  Can't you at least start by resetting at your end like you do for other users?

I mean I can see when my PMs have been read, I can see them posting to other threads but I don't hear a thing, all it takes is a quick message to say we'll look at it tomorrow, or anything at all - it is frustrating in the extreme!!

[profpugwash]

My SS1 has stopped working.

It has worked faultlessly since I got it but 2 days ago started flashing lights 1 & 3, then 2 then repeating.

After a couple of reboots the lights are flashing 1 & 2, then 2, then 1, then repeat.

Speed test

Down 3.38Mb

Up 0.38Mb

Ping 0% loss 55ms

IP 91.84.11.86

SN 21221063445

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    36 ms    34 ms    33 ms  82.153.1.69
  3    35 ms    33 ms    33 ms  91.85.10.101
  4    35 ms    33 ms    33 ms  62.164.130.53
  5    34 ms    34 ms    35 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
  6    34 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    34 ms    35 ms    34 ms  85.205.116.2
  8     *        *        *     Request timed out.

 

Help please!

What is the point of the Tech Team?  Both Andrew and Lee have read my PMs asking for help on this post.  Andrew has replied to 5 other threads in the last hour and no-one has helped me!

Please will someone help me.  Can't you at least start by resetting at your end like you do for other users?

I mean I can see when my PMs have been read, I can see them posting to other threads but I don't hear a thing, all it takes is a quick message to say we'll look at it tomorrow, or anything at all - it is frustrating in the extreme!!

[profpugwash]

My SS1 has stopped working.

It has worked faultlessly since I got it but 2 days ago started flashing lights 1 & 3, then 2 then repeating.

After a couple of reboots the lights are flashing 1 & 2, then 2, then 1, then repeat.

Speed test

Down 3.38Mb

Up 0.38Mb

Ping 0% loss 55ms

IP 91.84.11.86

SN 21221063445

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    36 ms    34 ms    33 ms  82.153.1.69
  3    35 ms    33 ms    33 ms  91.85.10.101
  4    35 ms    33 ms    33 ms  62.164.130.53
  5    34 ms    34 ms    35 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
  6    34 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    34 ms    35 ms    34 ms  85.205.116.2
  8     *        *        *     Request timed out.

 

Help please!

What is the point of the Tech Team?  Both Andrew and Lee have read my PMs asking for help on this post.  Andrew has replied to 5 other threads in the last hour and no-one has helped me!

Please will someone help me.  Can't you at least start by resetting at your end like you do for other users?

I mean I can see when my PMs have been read, I can see them posting to other threads but I don't hear a thing, all it takes is a quick message to say we'll look at it tomorrow, or anything at all - it is frustrating in the extreme!!

[jeffkinn]

There are no instant responses on this forum. The eforum team have people who read the posts but they get responded to in the order they are posted. It can often take many hours for a thread to get picked up by the team, and at weekends it might not be until the next day.

[profpugwash]

jeffkin or whatever your name is.  are you saying that it is acceptable for a representative of vodafone (which is what they are, they are the public face of the large organisation which is vodafone) to show complete ignorance by deliberatly ignoring customers when the customers can see their PMs have been read, when the customers can see that the vodafone representatives have made numerous other responses to other customers?

if you do believe that that level of ignorance, lack of respect and plain rudeness to customers is acceptable then i pity the world in which you live.

a simple acknowledgement that the case was in the queue is all that was needed.  if there was no activity on the forum till monday then fair enough.  but the iognorance shown is completely and utterly frustrating to the recipient.

[jeffkinn]

You sent me the same silly posting privately and I have responded privately. Publicly here on the forum I object to this message and I have reported it as inappropriate to the mods.

[profpugwash]

you may object to the comment but that is simply your opinion.  i have stated facts, not been abusive.  it is simply a comment on the state of vodafones customer service.  if this was simply a forum then they shouldnt have put their tech team on it and promote it as a line of support.

you say it is self help but when the majority of threads end up with the tech team resyncing at their end how can customers actually help themselves?

i find it difficult to understand your arguments but we are all different and that is simply how life is.

[jeffkinn]

I've posted on this forum 5,622 times so I think I'm better placed than you to undestand how it works, how it should work and what can be expected of this forum. As drey_p has already pointed out it states this on the front page of the forum

The Vodafone Tech Team are on hand to help with your queries, as well as our Community Experts. Once you've posted, we'll aim to respond within 24 hours.

[profpugwash]

andrew,

i have followed your suggestion twice and both times after powering on the SS1 and waiting for all lights to flash before releasing the reset button the box has simply gone back into the sequence of flashing 1,2 and 3 together, then 2, then 1 & 3 together.

please can you suggest the next step.

cheers.