SS1 problem

[profpugwash]

My SS1 has stopped working.

It has worked faultlessly since I got it but 2 days ago started flashing lights 1 & 3, then 2 then repeating.

After a couple of reboots the lights are flashing 1 & 2, then 2, then 1, then repeat.

Speed test

Down 3.38Mb

Up 0.38Mb

Ping 0% loss 55ms

IP 91.84.11.86

SN 21221063445

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    36 ms    34 ms    33 ms  82.153.1.69
  3    35 ms    33 ms    33 ms  91.85.10.101
  4    35 ms    33 ms    33 ms  62.164.130.53
  5    34 ms    34 ms    35 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]
  6    34 ms    35 ms    35 ms  ldngw1.arcor-ip.net [195.66.224.209]
  7    34 ms    35 ms    34 ms  85.205.116.2
  8     *        *        *     Request timed out.

 

Help please!

What is the point of the Tech Team?  Both Andrew and Lee have read my PMs asking for help on this post.  Andrew has replied to 5 other threads in the last hour and no-one has helped me!

Please will someone help me.  Can't you at least start by resetting at your end like you do for other users?

I mean I can see when my PMs have been read, I can see them posting to other threads but I don't hear a thing, all it takes is a quick message to say we'll look at it tomorrow, or anything at all - it is frustrating in the extreme!!

[profpugwash]

bumpity bumpity bump   bump bump

[Retired-Andy]

Hi profpugwash,

Many thanks for the information you’ve provided.

We do work our posts on a first come, first served basis and as drey_p has mentioned, we focus on answering posts to give our customers the best service we can. To do this, we don’t respond to PMs as it takes our focus away from our forum customers.

Your upload and download speeds are fine and your IP address is on our whitelist so there’s no problem there.

I’ve checked your serial number and it last connected to our servers on 26/8/12, has it been working successfully since then?

I’ve also noticed that there was a location change registered against the unit, so I’ve changed your postcode to a different one and then back again which has now removed that message.

To make sure your Sure Signal is as up to date as possible, I’ve just performed a resync for you. To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks

Andrew