Sure Signal 3 no In use light

[zx-2]

Installed a V3 Sure Signal yesterday. Red power light, white Internet and white In service lights all solid but I have no In use light illuminated.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[zx-2]

Matt,

Speed: Download 37.32 mbps, upload 9.40 mbps

Ping: 19ms, 0% packet loss, 1ms Jitter

IP: 86.135.38.116

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1     1 ms     1 ms    <1 ms  BTHomeHub.home [192.168.1.254]  

2    10 ms     6 ms     6 ms  172.16.11.129  

3     *        *        *     Request timed out.  

4    17 ms     7 ms     7 ms  217.41.217.93  

5    12 ms    11 ms    10 ms  212.140.206.66  

6    11 ms    11 ms    10 ms  217.41.169.89  

7    12 ms    11 ms    10 ms  217.41.169.107  

8    30 ms    31 ms    10 ms  acc1-10GigE-11-3-0.sf.21cn-ipp.bt.net [109.159.2 51.99]  

9    17 ms    18 ms    22 ms  core2-te0-2-4-0.ilford.ukcore.bt.net [109.159.25 1.15]  

10    38 ms    24 ms    20 ms  peer1-xe1-1-0.telehouse.ukcore.bt.net [109.159.2 54.134]  

11    20 ms    18 ms    19 ms  lndgw2.arcor-ip.net [195.66.224.124]  

12    24 ms    21 ms    21 ms  85.205.116.2  

13     *        *        *     Request timed out.  

14     *        *        *     Request timed out.  

15     *        *        *     Request timed out.  

16     *        *        *     Request timed out.  

17     *        *        *     Request timed out.  

18     *        *        *     Request timed out.  

19     *        *        *     Request timed out.  

20     *        *        *     Request timed out.  

21     *        *        *     Request timed out.  

22     *        *        *     Request timed out.  

23     *        *        *     Request timed out.  

24     *        *        *     Request timed out.  

25     *        *        *     Request timed out.  

26     *        *        *     Request timed out.  

27     *        *        *     Request timed out.  

28     *        *        *     Request timed out.  

29     *        *        *     Request timed out.  

30     *        *        *     Request timed out.

Trace complete.

[zx-2]

Forgot to include Seria Number 40132744950

[Retired-Dave · Accepted solution]

Hi zx-2,

Thanks for that. Those details all look OK.

I can see that the Sure Signal connected yesterday just before your first post, so something has been getting through. 

I've resynched the box, so can you reset it for me to pick that up?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Let us know if this helps.

Dave

[zx-2]

Dave,

All 4 lights now on and mobile phone connected.

Many thanks

Peter

[Bjorn]

Hi, I have a sure signal 3 and found it made no difference. Looking on the forum I can see that an in use light should be flashing or on. I have never seen it illuminated and the registered handsets regularly show very low network strength or no signal.

I have tried the reset and the in use light still doesn't illuminate. 

I have seen this post and undertaken the diagnostics requested.

Speed test. Ping: 40ms. Download speed 3.61Mbps. Upload speed 0.79Mbps

Ping test. Ping 67ms.     Jitter 5ms. 

IP address 109.150.172.217

Trace route results in attachment. 

Sure signal serial number is 40123626739

If you can suggest how I can get the handsets connected to the sure signal I'd very much appreciate it.

Thanks

Kind regards,

Björn

Björn Conway

[Bjorn]

Trace test results

C:\Users\a93075>tracert 212.183.133.177 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] 
over a maximum of 30 hops: 

  1    32 ms    99 ms    99 ms  BThomehub.home [192.168.1.254] 
  2    33 ms    31 ms    31 ms  217.32.141.134 
  3    33 ms    31 ms    33 ms  217.32.141.174 
  4    35 ms    34 ms    34 ms  212.140.235.74 
  5    37 ms    34 ms    34 ms  31.55.164.217 
  6    35 ms    34 ms    34 ms  31.55.164.109 
  7    38 ms    35 ms    34 ms  acc2-10GigE-0-1-0-5.bm.21cn-ipp.bt.net [109.159. 
248.218] 
  8    41 ms    40 ms    46 ms  109.159.248.132 
  9    39 ms    42 ms    40 ms  peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159. 
254.122] 
 10    46 ms    41 ms    42 ms  lndgw2.arcor-ip.net [195.66.224.124] 
 11    42 ms    41 ms    42 ms  85.205.116.6 
 12     *        *        *     Request timed out. 
 13     *        *        *     Request timed out. 
 14     *        *        *     Request timed out. 
 15     *        *        *     Request timed out. 
 16     *        *        *     Request timed out. 
 17     *        *        *     Request timed out. 
 18     *        *        *     Request timed out. 
 19     *        *        *     Request timed out. 
 20     *        *        *     Request timed out. 
 21     *        *        *     Request timed out. 
 22     *        *        *     Request timed out. 
 23     *        *        *     Request timed out. 
 24     *        *        *     Request timed out. 
 25     *        *        *     Request timed out. 
 26     *        *        *     Request timed out. 
 27     *        *        *     Request timed out. 
 28     *        *        *     Request timed out. 
 29     *        *        *     Request timed out. 
 30     *        *        *     Request timed out. 

Trace complete.

[Sukhi]

Hi Bjorn

Thanks for providing your Traceroute. Can you double check your serial number? As its showing up as invalid.

Sukhi

[Bjorn]

Hi,

Thanks for your email. The Sure Signal still isn't working.

The serial number is 40123625739

The MAC code is 0C4C390886AD

Many thanks for your help.

Kind regards,

Bjorn