Sure Signal 3 no In use light

[zx-2]

Installed a V3 Sure Signal yesterday. Red power light, white Internet and white In service lights all solid but I have no In use light illuminated.

[Retired-Dave]

Hi Bjorn,

Thanks for re-confirming the serial number.

I've given the Sure Signal a resync. Can you reset it using these steps to pick this up?

• Unplug the Ethernet cable from the Sure Signal
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Plug the cable back in.
• Allow 1 hour for the Sure Signal to come online

Dave

[Bjorn]

Thanks Dave. Last time I tried the re-set the lights didn't come back on even if I held the button for a minute or so.

I'll try it tonight. Hopefully the re-sync will work.

Bjorn

[Bjorn]

Hi Dave,

The 3 lights came on briefly and then the in use light went out. The registered handset doesn't see it.

I think I have a faulty unit and I really need to get this working as it's impacting my ability to work from home. 

Can I get an exchange at the Newbury Vodafone shop?

Thanks,

Bjorn

[Retired-James]

Hi Bjorn,

The store will only be able to send this for repair.

However, as you're already on the latest firmware, I’d try it on a different internet connection before looking at the repair option.

James

[AndyHurst]

Hello I have the same problem, where my SS3 has no in use light, but all other lights are healthy. I have not used the device for almost a year, and today I changed the post code area and plugged it in.

Can you please check the device status at your end, as it may need resetting?

The serial number for my SS3 is 40123637809.

Thank you

Andrew Hurst

[Retired-Ian_]

Hi AndyHurst,

I’ve just resynced your devices for you so, to make sure the resync completes, can you perform a factory reset:-

Hold down the reset button until all the lights show/flash (about 30 seconds)
Keeping the reset button held down, remove then re-insert the power lead.
Once all lights display release the reset button.
The Sure Signal will come online in around 1 hour.

Thanks.

Ian

[Pringers]

I have a similar problem.  I have regitered the box, opened the ports and have had a full signal on my phone but I often go from 4 bars back to zero.

I have  never seen the "in use" light light up except when I plugged the ethernet cable into the PC socket (so I know it works).

I have done the trick with rge RUN box and this is the response I get:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Iain>212.183.133.177
'212.183.133.177' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\Iain>

My serieal number is:  42144741156

Can anyone help?

[DaveCD]

@Pringers

I can see from the serial number that it's registered and running the latest software.

If the signal appears variable, please ensure that the Sure Signal is set as a high priority on your router.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

DaveCD

[luba]

I have the same issue and am even considering sending my SS3 back as it did not work at all since I first installed it last week. First three lights are on and steady, in use light does not come on at all.

Download speed is 49.69 Mbps and upload speed is 156.95 Mbps.

My IP address is 213.133.128.227 and the serial number for my SS3 is 43150726248 and the command is not recognised...

Can this be helped?

Thank you.

Luba

[cineriv]

---

@luba wrote:

 the command is not recognised...

---

Hi luba,

The run command should be laid out exactly as written with a  space between tracert and  212.183.133.177  ... i.e.

tracert 212.183.133.177

I hope that helps,

Mike.