Sure Signal - Not appearing in online account. unable to manage

[ceace]

Hi

I have a Sure Signal v3 which works great but for some reason it no longer shows in my vodafone online account so i am unable to manage the device. 

SN : 40130431725

Please Help!

[ceace]

I just tried to register it to my account again to see what would happen and it was accepted. No idea why it dissapeared but looks like it may be ok. Will update if any further issues

[ceace]

It is not connecting 

Lights: power - flashing, internet - off, service - off, use - solid orange)

Apparently an  IP allocation issue.

Anyone help?

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[ceace]

Thanks but i was looking for more than a bog standard copy and paste reply. It has been working perfectly until this afternoon since i tried to manage it in my account. I re-registered it in my account, now its showing as an IP conflict. Im on a tablet so unable to provide the stats you ask for.

[Retired-Dave]

Hi ceace,

The checks Matt listed are ones which help us see what has happened or - in your case - changed. If your Internet Service Provider has changed anything, for example, this should help us see it.

Without them, I've only been able to resync the Sure Signal. Can you reset it for me to see if that clears things up?

For Sure Signal version 1 or 2:

• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• The Sure Signal will come online in around 1 hour.

For Sure Signal version 3:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Dave