Sure Signal V3: Red light only

[Brooky1956]

Have een using the V3 Sure signal for a few months now, but suddenly its only showing a Red light , where as before all lights were on.

I have tried all the options, such as unplugging cable, unplugging the V3, re starting, but its still only showing the Red light.

Any advise please.

[Retired-James]

Hi Brooky1956 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[poacher2014]

Mines done the same thing red light only since lunchtime.

[Brooky1956]

Just like vodafone everything is based around units that don't last.

I was hoping that some one could come up with an idea of why it does not work,  it seems to be a common problem.

The only way clear i can see is to phone vodafone and ask.

Issue is that it should work BUT it don't.

[unsure]

I've also had problems with lights and lost signal today (for the first time in a couple of  months); it has been fluctuating between not working and working normally today, at the moment is working.

I expect it's not anything to do with us (the end users); so to save your frustrations, sit tight and should hopefully all come good soon?! (This has been my experience thus far).

[Retired-Kay]

Good morning, 

If you can all provide the information James has requested we'll be able to help further. 

Thanks, 

Kay

[Brooky1956]

At last i have been able to obtain results, at least i think i have.

Your speed test results... D/Load 0.96 U/Load 0.39

Ping test results............ping 30ms ...jitter 2ms

External IP address....86.141.120.198

Serial Number...........40131127611

VSS Traceroute command

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]
  2    29 ms    29 ms    28 ms  esr10.faraday3.broadband.bt.net [217.47.166.141]

  3    29 ms    29 ms    27 ms  217.47.166.77
  4    30 ms    29 ms    29 ms  213.1.69.86
  5    28 ms    29 ms    27 ms  217.41.168.102
  6    29 ms    29 ms    28 ms  217.41.168.57
  7    29 ms    27 ms    28 ms  217.41.168.107
  8    28 ms    29 ms    29 ms  acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
  9    27 ms    31 ms    31 ms  core2-te0-7-0-17.faraday.ukcore.bt.net [109.159.
249.13]
 10    30 ms    29 ms    29 ms  peer1-xe8-1-1.telehouse.ukcore.bt.net [109.159.2
54.191]
 11    32 ms    31 ms    31 ms  lndgw2.arcor-ip.net [195.66.224.124]
 12    30 ms    29 ms    29 ms  85.205.116.2
 13     *        *        *     Request timed out.

[Sukhi]

Hi Brooky1956

Thanks for posting your results. You download speed is to too slow. I would recommend you contact your ISP to see if they can improve these for you

Thanks

Sukhi

[Brooky1956]

Well thats the bit i cannot understand, I have tested my speed many times before and the SS was always working.

I have had various speeds and at some points its 2.9 mbps but the SS still does connect.

I have read others with lesser speed, there replies have read that all is ok.

I just cannot understand why mine should be so different.

[Retired-James]

Hi Brooky1956,

To double check that this wasn’t a temporary line issue, can you do another speed test?

If you get the same speed results then the Sure Signal won’t work as you need at least 1.5Mbs to establish a VPN connection and support one call.

James