Sure Signal not working with Sky Broadband

[jnorthall]

Since changing over to Sky, my Sure Signal hasn't worked.  I've seen that people are generally getting that problem so I've done resets etc but to no avail.

IP address is in the 2.219.*.* range so is the Vodafone firewall receiving this?

Also, run a trace and got: 

tracert 212.183.133.177
Tracing route to initial-ipsecrouter.vap.vodafone.co.uk [212.183.133.177]over a maximum of 30 hops:
  1     2 ms     2 ms     2 ms  MyRouter.Home [192.168.0.1]  2    28 ms    27 ms    27 ms  02dbb33e.bb.sky.com [2.219.179.62]  3    41 ms    27 ms    27 ms  10.245.133.209  4   185 ms    32 ms    32 ms  g0-0-tr0.bllon.isp.sky.com [89.200.131.63]  5   191 ms    31 ms    32 ms  89.200.131.64  6   129 ms    34 ms    31 ms  te0-1-0-0.er10.thlon.ov.easynet.net [89.200.134.123]  7   134 ms    39 ms    38 ms  89.200.131.171  8    73 ms    70 ms    63 ms  ge1-0.ar2.lon2.gblx.net [195.66.224.112]  9   150 ms    47 ms    52 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx.net [64.214.144.122] 10     *     General failure.
Trace complete.

Anyone help?  

Thanks in advance.

[hhhh52]

My sure signal is not working with my sky broadband either. My serial no is 21228250565. Ip address is 192.168.0.9 (I think!) can you help me please

Many thanks....hazel

[Retired-Lee]

Hi there hhhh52,

Many thanks for your post.

I've just checked and can see your box connected to our servers this morning at a half past midnight, give or take a minute or two.

Are you still experiencing the issue you describe, above?

Cheers,

Lee

eForum Team

[hhhh52]

Hi lee,

I appear to have a full signal now on my vodafone phone so looks like its now working!

Many thanks for your help!

[mattbmw]

Hello. 

I've recently changed to Sky Broadband also, from BT, and since the change the VSS loses connection at random times, usually twice during a 24 hour period.  It just ends up either with the flashing white light (on the left) or no lights on at all.  But works fine when it is connected. 

Serial is 40110929466

Thanks.

Matt.

[Retired-Lee]

Hey mattbmw,

Welcome to the forum and thanks for sharing this information.

I believe you have a 2nd generation Sure Signal (VSS)? The one with three lights?

If all lights are off then this would indicate there is no power to your unit and you'd have to check physical connection. Things like the power cable, electrical sockets and fuses are typical of this type of light sequence (or lack of any lights to be more precise)

I've never come across just the power light flashing on these units though and even more unusual is the fact this symptom is not listed in any documentation, be it internal or external.

I'll have to seek some advice on this issue. I'll be back if I get any further information.

Cheers,

Lee

eForum Team

[mattbmw]

Hi Lee,

Thanks for your response.  

Nope, this unit just has two lights, a power light and a 'mobile phone' light.  

What will happen is that the power light will start flashing, then eventually both lights go off. 

For most of the day it is fine, but will always fail at some point.  

I've just changed over from BT to Sky broadband.

M.

[Retired-Lee]

Hey drooboy72,

Cheers for your post.

I can see you've posted in this thread. I've requested some information from all new contributors and this included your Sure Signal serial number.

Without this I'm unable to perform a resync. If you could supply this for me I'd be delighted to carry out your request.

@mattbmw - Could you also supply me with your Sure Signal serial number? The original has 4 lights and the second one has three, including the power light. We don't supply one with two lights only so please forgive my confusion.

The thread I've linked drooboy72 to may also be of interest

Cheers to you both,

Lee

eForum Team

[mattbmw]

Hi Lee,

Serial is 40110929466

Model is 9361 Home Cell V2-V

Matt.

[Retired-Lee]

Hi mattbmw,

If you check the thread I linked to, we believe the Sky/MER issue to be resolved.

Can you let me know your external IP address?

I've performed the resync for you. This should only take a couple of hours to go through but if it takes up to 24 hours there's no need to panic. If after 24 hours there's no change then please perform a factory reset.

To factory reset: 

• Hold down the reset button until all the lights show (about 30 seconds) keeping the reset button held down.
• Remove then re-insert the power lead.
• Once all lights display release the reset button. The Sure Signal will come online in around 1 hour.

Cheers,

Lee

eForum Team

[mattbmw]

Thanks Lee.  I'll check that thread out. 

External IP is 94.12.233.39 currently.

Thanks for the re-sync, I'll see how it goes over the next 24 hours or so.

M.