Sure signal 3 problem

[MaxFernandes]

My suresignal 3 has not worked since being installed.  The red power light flashes constantly and there is a solid orange light on the far right.

I have the following information which may help solve my issue.

Speed Test Download 18.31; Upload 9.16

Ping Test: 33ms ; Jitter 2ms

External IP Address  31.52.249.95

Device Serial No: 42150221630

Traceroute: See attached

Help!

[Retired-Laura]

Hi @MaxFernandes

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

This will help us get the quickest possible resolution for you.

Thanks

Laura