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Forum Posts

Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73980 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229896 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203984 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Vodafone smart 4 Turbo

Why is the wi-fi reception so poor , it was on my original phone which was replaced after a fault this week, the reception on the new phone is worse.Where I get two bars on the alcatel and galaxy it is a mere dot on the new smart 4 , is there any way...

Moto G notification bar keeps popping up

Hi there, I have had a Moto G for some time and the scroll down notification screen at the top keeps coming down when I am using the phone. This means I am unable to use the phone. It is frustrating, I took the phone back to the Vodafone shop and the...

emski77 by 2: Seeker
  • 15048 Views
  • 3 replies
  • 0 thanks

Resolved! Unfortunately Vodafone updates has stopped (S3 mini)

Hi, I have in the last week upgraded my handset to a Samsung S3 mini and am already getting a error. I have installed all of the latest versions of the software (I think). The problem is when I click on a link (url) to a website from within an app, s...

S5 now or wait for the S6

My contract is up, my S3 is working fine but I fancy a new gadget :smileywink:so my question is should I go for an S5 I can get one with 4G for what I pay nowor should I wait a few months and go for the S6?

steveq by 4: Newbie
  • 23466 Views
  • 20 replies
  • 0 thanks

Galaxy S5 Blue Delay

I have just been chatting to a staff memeber at Vodafone who checked with the Warehouse team. They are short on blue S5s and will be getting another shipment from Samsung with 3 days so hopefully we will recieve them early to middle of next week. Jus...

Unable to tracert to 212.183.133.177 - BT Broadband customer

Hi, I am having problems setting up a VSS V1 and have found that from my PC a tracert to 212.183.133.177 times out constantly. The same happens when attempting 178/179. Is this a BT issue? Thanks Alex. Tracing route to cluster4.vap.vodafone.co.uk [21...

El Nino by 2: Seeker
  • 19802 Views
  • 3 replies
  • 0 thanks

Mobile Broadband Maintenance - When will normal service resume?

I am new to the forums so my apologies if this question has already been asked.I bought some top up for my PAYG Dongle on Saturday, only to be greete by the message after I had entere my vocher code that there was an issue retrieving my balance...Fin...

iPhone 5 - 4G

I was sold my iPhone 5 in August of last year from the Vodafone shop in Sunderland. I was told at the time 4g was a new thing and would be made more wide spread as the network grew ! I was informed that my phone was 4g compatible ! I already had a co...

4 weeks and no iPhone 6+ or confirmation email

So my saga like most people on the forum started on the 12th of September, I got up early and rang Vodafone to place pre-order, I waited on the phone for over an hour and a half to then be cut off (should of guessed from this). I re-rang customer hel...

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