Sure signal not working even after resetting

[eddiechow_uk]

Please help!

My suresignal box has stopped registering my phone even after I have reset it many times.  Could you please re-sync my box please?

Serial Number 21197138676

Thanks,

Eddie.

[Gemma]

Hi eddiechow_uk,

Your Sure Signal made contact with the network at 2.34am today.

Is everything now working?

Thanks,

Gemma

[eddiechow_uk]

It is working now. Thanks.

[eddiechow_uk]

My sure signal box has stopped registering my phone again.  Please re-sync my box.

Thanks.

[eddiechow_uk]

Hi Vodafone tech team please help!

Here is my tracert output.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.0.1
2 26 ms 28 ms 27 ms host-92-28-192-1.as13285.net [92.28.192.1]
3 * * * Request timed out.
4 28 ms 29 ms 29 ms host-78-151-227-29.as13285.net [78.151.227.29]
5 28 ms 29 ms 30 ms host-78-144-9-212.as13285.net [78.144.9.212]
6 36 ms 35 ms 35 ms host-78-144-10-171.as13285.net [78.144.10.171]
7 75 ms 38 ms 39 ms lndgw2.arcor-ip.net [195.66.224.124]
8 37 ms 36 ms 37 ms 85.205.0.86
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * *

Thanks.

[Ben_H]

Hi @eddiechow_uk ,

Thanks for posting your traceroute. 

Looking at your Sure Signal, there's been a problem completing the software update. I'm pushing this down to you manually now.

Please wait up to 24 hours before resetting your router. You may need to turn any connected phones off and on again too for them to pick up coverage.

Cheers,

Ben

[harperj01]

Hi

My ssv2 has suddenly stopped working for the lst 3 days.

Serial number 40123570687

I get one red light, then occsionally the other 2 flash, then they go off again to leave the red light.

Meanwhile nothing connects.

I hve tried all the resetting techniques described in other threads and nothing seems to work!

Can anyone help? My phone as no service without this and i work from home.

Thanks

[Ben_H]

@eddiechow_uk - That's awesome to see. Glad I could help.

@harperj01 - So we can collect all the details we need, please take a look at our Sure Signal Troubleshooting thread and post back your results.

Cheers, Ben

[harperj01]

Hi, I tried to reset it again at 9pm last night. It was working again

first thing this morning and appears to be back to normal now...

This is the first problem i have had with this gadget. Hopefully the last!

Cheers

[Gemma]

Hi @harperj01,

Thanks for the update.

Let us know if you need any help in the future.

Thanks,

Gemma