Sure signal problem

[Rbwindover]

Hi, my sure signal has been working fine and the last few days it is not picking up my phone, when I used to make a call the phone light on the box lit up and now it doesn't, I have tried a reset, the serial number of the box is 40120953456 please help

[Sukhi]

Hi madadam23

Have you tried what James has said? Turn airplane mode on and off again.

Sukhi

[Iainsax]

Details you requested below.

Basically I keep losing the signal. Sometimes mid call or notice that it has reset itself and goes back to red powerlight then internet then signal confirmation.

Speed test: 7.08 download, 0.94 upload

Ping 32 ms

IP ADDRESS: 176.24.128.246

C:\Users\itibbitt>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

  1   150 ms     1 ms     2 ms  SkyRouter.Home [192.168.0.1]   2    25 ms    25 ms    25 ms  b01880fe.bb.sky.com [176.24.128.254]   3    36 ms    25 ms    26 ms  10.245.203.209   4    31 ms    31 ms    31 ms  ip-84-38-37-187.easynet.co.uk [84.38.37.187]   5     *       30 ms    58 ms  195.50.122.113   6    47 ms    50 ms    50 ms  195.50.122.66   7    45 ms    47 ms    44 ms  85.205.116.6   8     *        *        *     Request timed out.   9     *        *        *     Request timed out.  10     *        *        *     Request timed out.  11     *        *        *     Request timed out.  12     *        *        *     Request timed out.  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

SURE SIGNAL SERIAL NO:

40131554483

[Retired-PaulE]

Hi Iainsax, 

Can you test this on another broadband connection to see if it keeps happening?

If it does, it could mean that your Sure Signal is faulty and needs to be repaired

Paul 

[Iainsax]

Hi Paul

I guess I could ask one of my neighbours if they'll try it out for a couple of days and see what happens. Not sure if they're on vodafone or not though.

I'll see what I can do.

Iain

[mattcrossley]

I have had my VSS since January, once registered it worked fine. I had to buy a new iPhone kept the same number, since then it hasn't seemed to work so well.

Light sequence as follows

Either

Solid red power and flashing internet light

or flashhing power and solid orange service and phone lights.

Please help, as I'm getting tired of having to stand outside or on chairs to attempt to boost the signal!!

[Catwaves]

I have the same issue as lots of others, in the last day or so my 3G has disappeared. Three lights on my mKe 1 sure signal box and have been through trouble shoot and d,e register / register three time. Is there an issue at vodas end as nothing seems to work ?

[Catwaves]

I would like to request a re-sync of my Sure Signal device. It has recently stopped giving 3G and a resync is the only thing I haven't tried.

The serial number of my device is: 21224330361

[Retired-Andy]

Hi Catwaves,

I’ve just performed the resync for you.

To make sure the resync completes, can you perform a factory reset:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour

Let me know how you go on.

Thanks,

Andrew

[shoeless]

Hi, I am having problems with my sure signal - it keeps dropping out:

[URL=http://www.speedtest.net/my-result/2932528251][IMG]http://www.speedtest.net/result/2932528251.png[/I...

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/85707176.png[/IMG][/URL]

IP:81.158.153.66

Last login: Tue Aug 27 22:12:00 on console
Macbook-3:~ AndyDans$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub.home (192.168.1.254) 5.566 ms 1.517 ms 1.418 ms
2 217.47.204.122 (217.47.204.122) 14.916 ms 15.082 ms 16.441 ms
3 217.47.251.193 (217.47.251.193) 15.177 ms 14.653 ms 14.364 ms
4 213.1.69.102 (213.1.69.102) 16.224 ms 15.646 ms 15.877 ms
5 31.55.165.195 (31.55.165.195) 16.118 ms 16.031 ms 15.751 ms
6 31.55.165.109 (31.55.165.109) 16.195 ms 14.989 ms 15.599 ms
7 acc2-10gige-9-2-0.mr.21cn-ipp.bt.net (109.159.250.228) 15.876 ms 15.858 ms 15.025 ms
8 core1-te0-13-0-0.ilford.ukcore.bt.net (109.159.250.137) 26.867 ms
core2-te0-3-0-5.ealing.ukcore.bt.net (109.159.250.143) 25.875 ms 31.047 ms
9 peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209) 24.534 ms
peer1-xe3-0-0.telehouse.ukcore.bt.net (109.159.254.215) 59.717 ms
peer1-xe3-2-1.telehouse.ukcore.bt.net (109.159.254.209) 24.080 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 25.165 ms 23.145 ms 24.119 ms
11 85.205.116.6 (85.205.116.6) 23.618 ms 24.599 ms 23.545 ms
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *

[Retired-James]

Hi shoeless,

I can see that we’ve responded to your other post here.

James