Sure signal problem

[constantinides]

This question has been asked a few times but I don't seem to be able to set up Sure Signal with the Cisco RV320 router.

Sure signal conencted to the router through a Cisco SG200-FP switch.

I have forwarded ports

8 UDP and TCP

50 UDP and TCP

123 UDP and TCP

500 UDP and TCP

1723 UDP and TCP

4500 UDP and TCP

What else needs to happen? I even disabled the router firewall to test this and it's still not connecting to the internet.

Any help appreciated.

Savvas

[constantinides]

And here is more info 

30 MB/s download speed

13 MB/s upload speed

29ms ping

6ms jitter

IP: 81.149.36.90

traceroute to 212.183.133.177 attached.

It seems to me that Sure Signal is not listening at these ports although forwarded.

[constantinides]

And serial number

42141212839

[constantinides]

Is there no support? How about a contact number? 

We are using this in an office so I would appreciate some kind of response.

Savvas

[Jenny]

Hi @constantinides

We’re unable to provide support for specific router setup, but I’ve checked the information you’ve provided and everything looks fine.

What light sequence are you seeing on the Sure Signal?

Thanks,

Jenny