Sure signal

[Daverafferty]

My sure signal has stopped working my broadband and wifi work perfectly sure signal device just flashing red light constantly tried soft and hard reset to no avail

[richardyeardley]

YES

130.117.121.128
Mask 255.255.255.128

THANK YOU
Richard

[Retired-Ian_]

Hi richardyeardley,

That IP address isn't registered in the UK, so we're unable to add it to the whitelist.

If you can supply a UK based one, we'll be able to help.

Thanks,

Ian

[richardyeardley]

Ian
Could you read the earlier messages
Thank you
Richard

[richardyeardley]

Jenny / Ian
As shown on previous messages the ip range we have was allocated before the RIPE database was setup and since address ranges cannot appear in two places there are a significant number of ip's that can never satisfy a quick check even though they are genuinely in the UK. Can I have this problem escalated PLEASE

[Retired-Wayne]

Hi richardyeardley,

Sorry about that. I’ve now requested the IP address be added to our whitelist.

Thanks,

Wayne

[richardyeardley]

Wayne

Thank you

Are you able to check / confirm that the whitelisting took place

Thank you

Richard

[Jenny]

Hi Richard,

IP address 130.117.121.128 is now showing on the whitelist.

Thanks,

Jenny

[richardyeardley]

Jenny

The VSS still doesn't function and I am unable to tracert to 212.183.133.177 ( which I assume must happen for the VSS to work ).

Please are you able to check the whitelisting entry for 130 .117.121.146 ( the entry of 130.117.121.128 is unusable since it is the starting address of our network range ).

We have had an original model VSS with a flashing light for almost 4 years now and no service.

Wintry weather will be coming and it isn't pleasant standing outside the office to get a Vodafone signal.

Thank you

Richard.

[Retired-Kay]

Hi richardyeardley, 

We're unable to whitelist 130.117.121.146 as it's not a UK based IP address. 

You'd need to speak to your internet service provider for help with this. 

Thanks, 

Kay

[richardyeardley]

Jenny
This is good / excellent news.
Our Sure Signal is on 130.117.121.146
Our address range starts at 130.117.121.128 and has a mask of 255.255.255.128
Could you please most nicely check if the address range is whitelisted. If not possible then could you whitelist 130.117.121.146
Again thank you
Richard