Suresignal fails to work for many hours. Sometimes not at all on Saturday.

[pryland]

Once again for perhaps the tenth time this summer, my SS box (original, 14 months old) has dropped out completely. This posting proves that my broadband signal is fine, It had been down since 1pm and it is nearly midnight now.

Often on a Saturday it fails for the whole day. 

The system is SO unreliable it is worse than useless!

I will soon go back to O2 with no 3G or signal downstairs, but at least I will get reliable texts.

Has anyone any ideas??

Vogafone staff???

[Retired-Wayne]

Hi pryland,

Thanks for your post here. Can you let me know the answers to Nabs' questions along with what your upload speed is?

Thanks

Wayne

[pryland]

Just had a BT go assist session as the BT speed checker did not work.

He assures me that the BB is not my problem here.

Results:

Download 6.5mbps

Upload 0.29 mbps

Ping 57ms

[Nabs]

Your upload speed appears to be quite low. 

I'm wondering if this could be where your issue lies.

Could one of the Tech Team confirm what the minimum upload speed requirement is?

[Digicom]

Broadband requirements
The minimum ADSL requirement is 1Mbps down and 300kbps uplink.
The maximum latency from the Sure Signal to the Vodafone
network must be less that 240ms, otherwise the device
clock will not synchronise and the Sure Signal will not work.

It is the minimum bandwidth which is required to allow   
Sure Signal to support 4 calls simultaneously. 

[pryland]

I'm not sure I follow this. 

Is my speed ok or not, and either way, what do I do next??

[Nabs]

Hi pryland,

It looks as if your upload speed is falling below the minimum required speed thus causing the SureSignal to stop working.

Has this only started recently? If it has i would get in touch with your internet provider and tell them that your speed has dropped.

If it's always been like this then im not sure there is much you can do to be honest.

[pryland]

Just clicked "solved " by mistake. It was not really solved at all.

Peter

[pryland]

2 years of grief with this so-called Sure signal.

Most of this year, since I kept the router and SS box on all the time, it has worked.

I turned them both off for 14 days whilst on hols, and then since the beginning of Sept it has been dropping out worse than ever. At least 4 hard resets of router and SS have made little difference. It was Ok this morning, but refuses to connect for the last 5 hours.

I noticed that my speedtest results are much reduced on download from a year ago, when I used to get3.5 to 5.5 mbps.

Average Download is now only 2mbps, upload 0.34mbps with a ping of 44ms.

I Just ran BTwholesale tester again and got these results, which are better than the previous 5 mins before, at 23.20.

 Download speedachieved during the test was - 1.23 Mbps
 For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
 Additional Information:
 Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 2 Mbps

Any ideas please?

Peter

[Retired-Dave]

Hi pryland,

So we can take a closer look, we'll need some more information. You may have provided it previously but as I can see these are the first posts for a while it would be best to get up-to-date readings.

Can you confirm the following for me?

• Your Sure Signal Serial number
• Your external IP address from here.
• The light sequence you can see on the Sure Signal

We'd also need you to run a traceroute on your computer so we can examine the connection:

On a PC

• Click on Start and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177 press Enter

On a Mac

• Open Terminal (Applications, Utilities)
• Type traceroute 212.183.133.177 and press Enter

Paste the output of this check into your reply.

Once we have these we'll have a better idea what's happening.

Dave

[pryland]

Hi.

IP is 86.133.82.26

here is the trace.

Amazing thing is that BT appear to have fixed the exchange since yesterday. They never admitted it was at fault. Today, the non-BT speedtesters are giving an upload speed of 6 mbps when yesterday is was 1.8

many, many hours of online and telephone faultfinding and they could only say that I might have a router fault!!

Today I started my change from BT to Plusnet and I find it is fixed! Sure signal has been on all this morning when is was off all day yesterday.

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 84 ms 98 ms 98 ms BThomehub.home [192.168.1.254]
2 28 ms 28 ms 32 ms esr3.ilford5.broadband.bt.net [217.47.23.142]
3 31 ms 28 ms 31 ms 217.47.23.13
4 32 ms 29 ms 29 ms 213.1.69.66
5 33 ms 30 ms 28 ms 217.41.168.149
6 31 ms 30 ms 29 ms 217.41.168.107
7 28 ms 31 ms 30 ms acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
8 32 ms 30 ms 31 ms core1-te0-0-0-6.faraday.ukcore.bt.net [109.159.2
49.1]
9 30 ms 30 ms 30 ms host213-121-193-97.ukcore.bt.net [213.121.193.97
]
10 31 ms 30 ms 30 ms lndgw2.arcor-ip.net [195.66.224.124]
11 32 ms 31 ms 32 ms 85.205.116.10
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.