Vodafone V3 Sure Signal not working

[marwoot11]

It worked for a good while, rebooted several times but has been down for a good while again now.

What light sequence you're seeing: Flashing power and third light is solid orange

Your speed test results from here: Download 67.61 Upload: 16.85

Your external IP address from here: 87.74.60.84 (this is static)

Your Sure Signal serial number: 43162252100

The results of a traceroute:

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

1  192.168.1.1 (192.168.1.1)  2.194 ms  0.878 ms  0.761 ms

2  host-212-158-250-36.dslgb.com (212.158.250.36)  30.664 ms  7.670 ms  8.902 ms

3  63.130.105.130 (63.130.105.130)  9.951 ms  9.188 ms  9.120 ms

4  * * *

5  * * *

6  * * *

7  * * *

Just unplugged and rebooted again to get the serial number and the issue is the same. Any help appreciated.

Thanks!

Martin

[Colleen]

@marwoot11 Thanks for sending over your details. 

I've resynced your Sure Signal, to refresh your services on our servers. 

Please allow up to six hours for your device to connect, then reset your Sure Signal to complete the process. 

If you need any further help, please let us know.

[marwoot11]

Thank you, unfortunately nothing has changed.

I did a restore by holding the button down for 5 seconds and then tried it for the 10 second restore, but neither has worked.

Any other suggestions?

[Rahim · Accepted solution]

@marwoot11 Please replace your Ethernet cable, as there could potentially be a connection issue with the router and your Sure Signal itself.

Once the Ethernet cable has been replaced, please reboot your router and reset your Sure Signal.  

Let us know if this helps resolve your issue. 

[marwoot11]

That fixed it, not sure how but the original cable has been damaged.

Should have started with the basics, apologies and thank you

[Rahim]

@marwoot11 Fantastic to hear! 

Thank you for keeping us updated  

Enjoy the rest of your week! 

[Richieb41]

Can someone help please. its a V3 box

My sure signal box has all the correct lights.

Tried a reset (holding reset button for 30 secs)

Tried deregistering and re registering today.

It wont recognise my iphone 5s.

[Jenny]

@Richieb41 - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number: 

VSS Traceroute command
On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.