Vodafone are not interested in customer service, just the money they can get from us!

[acko2563]

Is anybody else being forced to pay for a monthly tariff that they do not use and are not allowed to reduce it? And Vodafone unwilling to help and i am locked intop a 2 year contract and i will be in excess of £200 out of pocket!!  I am currently away working in Iraq hence why i am on this forum and if i didn't need my phone to keep in touch with my family out here i would cancel it all together. Vodafone have no care for customer service, they just want money from the customer any which way they can! I only get 30 days out of 90 at home at most of that time has been spent being being wasted on tedious calls to people who don't care!

[AnnS]

Hi @acko2563

Any network will treat you the same, taking out a mobile phone contract is a financial commitment and it's legally binding.

You have agreed a contact for a minimum term and have to keep to the agreement, you cannot pay less for the contract.

@acko2563

If you don't use the contract, there is always the change of ownership option to a trustworthy friend or relative.  That way all responsibility towards the contract and repayments will be with a new owner.

[hrym]

I'm afraid AnnS is right.  However, there is an option to buy yourself out with an Early Termination Fee.   This is basically the remaining monthly payments without the VAT and with a 2% discount.  AFAIK, you get to keep the phone, so can use it with a local or PAYG SIM.  If you want to do thatm it would be a good idea to get it unlocked from Vodafone before cancelling.

[acko2563]

why should i put myself further out of pocket when i am paying for a tariff that is not compatible with my phone?

[BandOfBrothers]

What's made you think a tariff is connected to a particular phone model ?

In short it isn't. 

People switch their SIM cards into different phones for different reasons all the time. 

[acko2563]

I lost the iPhone 7 without even using it, therefore i never used the associated tariff, i use an iPhone 6 now but again i have never used an iPhone 7 so therefore why you i pay for a tarriff that is not compatible with my handset?