Vodafone will NOT blacklist my phone!?

[snoopydoopy]

I've had enough. After 7 hours of phone calls, online chats - trying and failing to obtain emails (i.e. operators have no email access); THEY ARE REFUSING TO BLACKLIST my lost phone and my insurance won't accept this. It is a third party phone and reason i am given is - we do not hold imeis - and of 3rd party - we do not block and do not hold in database. I really do not know what to do now.. i'm pretty sure this is unlawful but confused what to do - do i take both vodafone and my insurance company to ombudsman; is there a third party that can blacklist my phone...I have a receipt!

HELP!!

[snoopydoopy]

I have had enough.

BLACKLIST MY IMEI AND STOP FOBBING ME OFF; OR I HAVE TO GO TO OMBUDSMAN FOR SECOND TIME - AFTER WINNING MY CASE FOR YOUR LOSER SERVICE THE FIRST TIME.

STOP IGNORING ME AND DO YOUR JOB!¬!!!!

[Colleen]

@snoopydoopy It's really disappointing to hear you're still having problems getting your phone blacklisted. 

Please reply back to the last email we sent you regarding what's happened with our Stolen Phones team and we'll be happy to pick this back up for you 😊

[snoopydoopy]

I have every day, for the last week and more.. getting stupid responses.. as your team are useless!!

Missing digits when they black list. HOW BLOODY HARD IS IT!

READ MY LAST EMAIL AND BLACKLIST THE RIGHT IMEI WITHOUT MISSING DIGITS!!

FOR GODS SAKE!!!!!!!!!!!!!!!!

[snoopydoopy]

My response to your 8 last ****** email which disgusts me:

IMEI: *****60833588990                                                        (yours

         *****6083358899/0 (mine)

As you can see its the same bloody number!!!!!!!!!!!!!! 

I have spent over 15 hours on the phone + 6 emails to you + 7 messages on your web forum + tweeting + my insurance company getting my lost phone blacklisted - WHY CAN'T YOU DO THE JOB!!!

I am disgusted by your appalling service which I will no doubt take to ombudsman for cause me so much distress.

The 0 is the same as my imei which you have on your system - as my phone it shows as /0

I have attached the invoice for the 8th ****** time!

NOW I DEMAND YOU BLACKLIST IT!

Stop ***** me about!

I have had enough.

You do not read your notes, your service is untrained - unprofessional - no customer service or have no idea what it is - unintelligble - fobbing people off- repeating the same emails and nonsense. You are abs. awful and cannot wait to get ride of you in two months! SHAME ON ALL OF YOU!

INVOICE ATTACHED!

Mr **** ******

[snoopydoopy]

None of your are sorry; your just copy and paste your stupid apologies - whilst us having to do your job without access top your **** network to get our imei's blocked. You disgust me! And appal yourselves.

DO YOUR BLOODY JOBS.

[snoopydoopy]

I was right the first time, and you guys are sending me nonsense/made up rubbish i have a photo of my imei when i had it and i confirmed it with shop i bought it from that the full number is:

***556083358899

NOT what you stated you had i.e. **55608335990 (this is different).

SORT YOURSELVES OUT! MY INSURANCE WILL NOT PAY OUT TILL YOU GET TRAINED TO DO YOUR JOB!

Ps. ask for extra training how to obtain real imei numbers not making one up! Go on a bloody course.