new phone wont connect to sure signal

[iany]

Hi,

I bought an iphone 5s to replace galaxy s4, new SIM needed as it was nano, but since then it wont conenct to the suresignal. 

i assume its due to the SIM being different, as the phone number is the "owner" i cant remove/re add, is there anything that can be done to force the new SIM detrails onto the device?

[AnnS]

Hi @iany

You may need to remove the number from your online account and readd the number.  Please see the link below.

Sure Signal - Suppport

[BandOfBrothers]

Hi @iany

After a Sim swap its recommended to de register the number for 24 hours and then re register it.