sure signal problem

[gillydent]

My brand new replacement suresignal stopped working after a few days.

I've rung and rung and rung and rung  vodafone over and over and over again. No one seems to be able to sort it out - feeling extremely frustrated at the waste of my time and lack of support.

The power light is solid and the 2nd (world light) is white and flashes on and off slowly. Please please please can someone here do what Vodafone support can't?

Thanks in advance! rant over 

[Retired-EricChe]

@gillydent

Apologies for this.

I've chased this up for you this morning. As soon as I've got an update, I'll be in touch.

[gillydent]

Can anyone help me please, I've still no phone signal at home?

Surely it can't be rocket science?

Thanks in advance

[Rahim]

@gillydent Apologies for the delay in getting back to you. 

I can see @Retired-EricChe raised a request to our Service Desk team to help resolve your issue. 

As soon as the issue has been resolved, you'll receive a text message notifying you that your Vodafone Sure Signal is active and ready to use. 

[gillydent]

So two weeks ago I got an email from Vodafone saying my suresignal was registered and ready to use. It has worked great for two weeks and has suddenly gone off again. It is now the same as before with a solid red power light and a slowly flashing white first light that looks like a world sign. Any idea why.? This is becoming so frustrating. Help please. 

[Retired-Charles]

@gillydent The lights you're mentioning mean that the Sure Signal is updating. How long have they been like this for?

If longer than 72 hours, it may be worth performing a reset.

[gillydent]

I've tried re setting it 5 times, still no joy.  Its got to be something at Vodafones end as when they said it had been registered it worked fine. nothing has changed my end - apart from my blood pressure!!!!

[gsmsecure]

Gilly:

You mention your replacement SureSignal..

What version was the old one, what happened to the original for it to be replaced and if a version 3, did you pay for the replacement.?

[gillydent]

The old one was version 3, but just died completely. It was out of warranty so I paid for a new one.

[Innominate]

I couldn't agree more.  See my recent post.

[gsmsecure]

Hi Gillydent

More than likely your previous unit failed due to a known issue with the power supply.

Vodafone agreed with Trading Standards earlier in the year due to many of these units failing to replace any unit regardless of warranty, free of charge were it is suspected to be power supply failure and as your lights are all out, which is more than likely the case.

Were you advised to purchase a new one? If so was this over the phone, web chat or in store?

There are known issues with version 3 and I suggest contacting Vodafone and request a refund for the new one you've purchased.

Even out of warranty you can legally expect a product last a reasonable amount of time and yours will not be over 6 years old do therefore you have grounds for compensation.

Please read here:

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-Bu...

If they refuse to refund, consider small claims court.

Do you still have the old unit? If so, can you open it up and see if there is evidence of burning or component damage and take pictures.

Let me know if it appears that this is the case and need further advice..