11 Months still no fibre

[blackadderbob]

Ordered fibre in March 2022, and activation date before end of March, lots of Facebook messenger messages back and forward. Claims that openreach tried to access property with no appointment but nobody was home on several occasions.

Finally got the boxes fitted internal and external just before Christmas.

Now told as the order has taken so long we have to start the process again. They started taking payment in September for service, yet to be refunded.

Have been paying existing supplier a premium rate as out of contract.

Now cancelled order with Vodafone.

[Amanda]

Hey @blackadderbob - I'm really sorry it's taking this amount of time to get your services activated and you've now cancelled your order due to this.

I've taken a look through our social channels but I'm afraid I can't find any that match your Community details. If you pop us another message on Facebook, Twitter or Instagram and include a link back to your post here, we can check what's happening with your refund 🙂