5 days after installation I still have no Internet as my order is not complete, I've spoken to many different support staff but unfortunately nothing has been done despite them sending 4 emails to the back end team requesting the order is pushed to c...
hello,I'm a foreigner living in Italy. Last year I moved from the center of Rome to the south part. I asked to close the Wifi in my old house. In accordance with local requirements, I sent my home router back in October , and then trying to close th...
I received your flyer in the post, I checked your website for availability. It said I am covered. I contacted your support as I've learned not to trust the online checkers. They said they can't provide my flat with a connection. They CAN provide my n...
Seven days after my full fibre installation and activation date my fibre connection is not working.The CityFibre box looks fine (4 green LEDs), the Vodafone router (IntelligentHub) has a flashing red "INTERNET" LED (short pause followed by two fast f...
My boardband due to be activated tomorrow but I still haven’t received my router. I haven’t received any update from anyone regarding this. This is first time I order from Vodafone, and I’m already disappointed with the service.
[Removed] We would like to inform you that due to our system limitations we will not be able to upgrade your existing plan to a fiber to the premise( FTTP). As a goodwill gesture we can offer you £50 which will be adjusted with your upcoming bill...
You are offering fibre deals online, status checker says my address is available, but, apparently the deals arent loaded on the system, when is the system being updated, cant understand why you would load a deal that you arent ready to offer
I am switching BT to Vodafone FFtp and would like to retain my eero mesh system rather than use Vodafone's chose router. I have obtained my PPPoE credentials from Vodafone for the new account. Do I just enter the PPpoE credentials on the eero app the...
I’m switching from Virgin soon, to Vodafone using the CityFibre network. I have a landline that I rarely used and is now unusable since Virgin changed the tech (was away so didn’t get round to getting the connectors for the router etc). Will it caus...
I decided have Full Fibre installed. City Fibre were great. However, when they plugged the router in it didn't power up. Tried a different sockets, everything. The installer had never seen this before so it must be rare (?). Vodafone confirmed v...
