Broadband activation
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Left phone connected to copper after fibre install?

My elderly parents have just switched to the Full Fibre 1 package, and had an Openreach engineer out this afternoon to install the fibre line into the house. The engineer fitted the ONT box, set up the new router, and updated their laptop with the ne...

andyste1 by 3: Seeker
  • 2176 Views
  • 5 replies
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New Fibre order and activation -- never ending problems!

Overwhelmed and don't know where to start from... I placed FTTP order on 12/1/2023, with installation appointment for 20/2/2023. I thought 1 month later is OK given the demand, etc. Openreach engineer missed the appointment on 20/2/23. I called VF to...

ritz by 4: Newbie
  • 2754 Views
  • 7 replies
  • 1 thanks

Long wait for broadband connection

I signed up for broadband 25 February.  Fibre was installed to the house last Saturday. My activation date is 30 May! Over 2 months away!!  Is this the best Vodafone can do???  There was no mention of long waits when I signed up. Not impressed so far...

thevines by 3: Seeker
  • 1665 Views
  • 1 replies
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Resolved! Connected, no internet

Hi,So my journey with Vodafone broadband started on 15th July.  My original activation date was 5th August, and I was switching from SSE to Vodafone (no engineer required).On that day nothing happened, when I queried this with Customer Service the fo...

ph2367 by 3: Seeker
  • 32315 Views
  • 27 replies
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Connecting to devices via WIFI

Hi, our Vodafone Hub was activated today. It was live from first thing this morning which is great however I'm having issues connecting my wifi HP printer and my kids smart TV's in their rooms using the WSP button. When I press it on the hub I don't ...

Lost Customer Before Service Started.

Finally jumped ship from Virgin Media to Vodafone 910Mbps service with today as an install date via City Fibre. Engineer turned up, I told him where it was going (upstairs front bedroom of a semi detached property) and it was met with, "oh I can't ge...

Swinder by 2: Seeker
  • 1283 Views
  • 0 replies
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Vodafone router 503 error

Hi I'm in the UK and when trying to access my router I always get a 503 error until I restart it. This happens every single time after not logging in for a day or so https://vshare.onl/ . Would anyone know why I'm constantly getting the web server er...

venesa00 by 2: Seeker
  • 1233 Views
  • 1 replies
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Contract renewal - engineer necessary?

Due to price increases on my home broadband with Vodafone I used the online chat to negotiate a better deal. This kicks in this week and I've received a new router in the post. An Openreach engineer is booked to come out but to do what? This seems un...