Meant to be activated but still not a week on.

[johnnyc77]

Well not impressed with Vodafone so far meant to be activated on 2/8/24 but now a week on still not activated, made numerous phonecalls web chats, with promises to get me up and running, I feel like I'm being lied to. And actually have because they told me that openreqch would contact to arrange a appointment when they don't do that.

Sky worked fine why doesn't this work.

[Lifeguard746]

40 days make it 100 😂😂

[johnnyc77]

Well still waiting for my compensation of 6.10 x 40, plus the refund of first month and a bit that was promised.

Vodafone told me it will take 60 days when ofcom states it should be 30. My experience with Vodafone has been shoddy beyond belief.

[Remi]

Hey @johnnyc77. Sorry to hear about your experience up to now, when have you last made contact with us? If you have an active complaint logged, please drop our social media team a message here and if you provide them with the complaint reference number they can check to see if there is an update on your compensation. 

[johnnyc77]

I last made contact on 30th October, I don't have a complaint reference number as this is meant to be automatic compensation.

I am also meant to get a summary of compensation I'm due which hasn't happened. Nothing is showing on my account it has now been over 60 days since the resolution and over a 100 since the issue.

[Remi]

Thanks @johnnyc77. We can't access any account information on this forum as I would've looked into it for you. If it's the Broadband team you've been contacting then please make contact with them again and one of our team should be able to provide a full update for you. Here's the number again for you to make contact 0333 304 0191.