gone from 50% to not working at all

[arden]

New user activated yesterday had internet outgoing phone but unknown number on incoming 

Rang customer care over several sessions of pin hole resets now have no service at all, been told to leave it unplugged for an hour and someone will call back tomorrow. 

Asked for setting to use my 3rd party router said she would text it to me but nothing so far 

I'm less than impressed with the process tbh 

[Remi]

Hey @arden. Thanks for getting in touch with us and I'm sorry to hear that your not happy with your journey so far with us. Please can you make contact with our dedicated Broadband Team a call on 0333 304 0191 or drop them a message via LiveChat here 👉 vodafone.uk/2LCJiTm so that we can look to get further assistance for you on this matter. Remi 

[johnny7m]

Hi, I have exactly the same problem.

Have been onto support today and am now back on with Internet  but when calling home phone still not valid number message.

Did you get this resolved?

[Lucy_F]

Hi @johnny7m sorry to hear you're facing some trouble. Broadband and landline troubleshooting can be actioned here or via our dedicated Broadband App. Faults can be diagnosed and escalated via these self serve options. Our dedicated Broadband Team are also ready to help, they're contactable on 03333040191 or Live Chat.

[arden]

Resolved today after yet another call 

As usual in networking issues it's down to who you get as to how well resolved. 

Guy I got today was really good because he understood networking rather than the script he had been trained on 

[Effie]

Hey @arden I'm glad this is all resolved for you now