Broadband connection
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Old and vulnerable customers

What process does Vodafone have in place to help older customers when there is a fault? My father 93 lives on his own has a fault on his BB, Customer services expect him to get down on the floor and take his Master Socket apart, he is not able  to do...

bendyone by 4: Newbie
  • 1321 Views
  • 1 replies
  • 1 thanks

broadband keeps dropping out

My broadband keeps dropping out, happens every day but some days it can be every 10 or 15 mins. Tonight it has crashed 5 times in an hour. I have had this problem since March. I contacted the live chat support and they went thru various checks on the...

3rd Party Router Set-up

I have a VF modem/router and bought a ASUS RT-AZ92U. My intention was to connect both together via the WAN cable and then turn off the Wifi on the VF modem/router. Only problem is the Asus isn't getting the internet from the VF modem/router. What set...

Eero Mesh & Vodafone

Has anyone connected the Eero Mesh (Amazon) to their Vodafone broadband router? Any issues? Simple set up? Looking at this as a solution to a few dead zones in the house. Plus the router supplied by V seems to be next to useless needing reset every f...

Usenet throttling

Hi all, so I've just recently had gigafast 500 installed and it's been great so far, until last night when my Usenet speed has dropped from over 60 Mbps to 6. It's not my provider so it has to be Vodafone throttling, I'm trying to run a car enthusias...

Oxide32 by 2: Seeker
  • 2271 Views
  • 4 replies
  • 0 thanks

Gigafast Router / Modem

Hi All,I'm looking at getting Gigafast now it's available in my area but my sales advisor couldn't tell me much about the router/modem the FTTP connection uses.Does anyone have a PDF or tech specs for it? I'm currently with Virgin Media and use the p...

Internet down in W4 London

Out of nowhere my internet connection went down.Been using an HG612B > Asus AC68U for almost 2 years now. 15 minutes ago internet went down, not coming back up, restarted modem and nothing... I'm working from home and need it working tomorrow morning...

Sptz by 3: Seeker
  • 1530 Views
  • 2 replies
  • 0 thanks

No internet connection

HiyaMy broadband went off last night and no hope that I can get it up and running soon.I can't even make a complain, as all online advisors are ALWAYS BUSY and 191 call directs you to Chat or website.It is so frustrating as this has happened thrice i...