Hello
The other day a friend phoned my mobile to let me know that my landline wasn't working. He'd tried phoning and after dialling my number there was silence...however, he wasn't aware that my landline phone rang my end, and I answered the call, but I too only heard silence. He couldn't hear me and I couldn't hear him after answering.
I tried to phone my friend back after that, but I too had exactly the same problem as he did. I dialled his number and after the number completed dialling, silence...nothing....but although I couldn't hear it, his phone rang his end and he had answered it...again, neither of us could hear the other.
After phoning my own landline using my mobile, and experiencing the same issue as landline to landline, I pulled the MK4 faceplate of the master socket - the Master Socket is a NTE5c MK2 & MK4 faceplate, fitted by the telecoms engineer when I had the line installed with Vodafone a year ago. So it has a twin sockets for phone and broadband and built in filter. I plugged the landline phone into the test socket...and tried again but exactly same problem. Dial a number, after phone has dialled silence...but phone rings at destination and if they answer, silence. Can't even dial the test number as there is nothing but silence.
Note, my broadband line still works!
Anyway, I went onto Chat for help. And although I'd done the leg work I had to go through the whole lot again as it seems my word isn't good enough...so I forged on, and absolutely ages later, arrived at the point I was at when I decided to initiate CHAT. Now I was given a reference number, FLT10048354, but I have no way of checking this against any fault fixing progress. And I've had no email correspondence regarding the fault so I'm not reassured. I need to find out whether this is or has been moved to 'level 2' or not.
And to complete this, I was asked by the chat person whether he could help me with anything else, and I (in exasperated, resigned jest) said, well if you can fix my line drop out that I've been experiencing since moving to Vodafone, that'd would be good. Although I suspect that you can't. He immediately said, he could help with that...and his solution? Don't put the face plate on the master socket and leave the filter dongle plugged in to the test socket for 72 hours. I asked him why and what for? He said that would fix it. So I said so what about replacing the faceplate? That would need fixing and he said I would have to pay myself. Even more baffled. But what is even more baffling is that my broadband HASN'T dropped once since it's been plugged into the filter that's now plugged in to the master socket test socket. After a whole year of hell. It could be coincidence, I suppose time will tell. But I also noticed the 'speed' has increased as well. Still not reaching guaranteed speeds, don't think it ever has. But everything is quicker. Even streaming works better (Netflix now opens quickly and plays instantly..and no waiting as I have had to put up with for ages).
So please assist me with the urgent issue of the faulty landline. And also, I'd like something sorted regarding the master socket as well.
Many thanks,
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