Roaming with the R218h

[Rjsmifi]

I was assured the Mifi would work when abroad but it doesn't.

Have had 4 chats without success. Some suggestions were naive such as switching on phone's mobile data which resulted inevitably in the Mifi being bypassed.

I have now formally complained but any suggestions would be welcomed before I go abroad again and have to rely on a now well developed network of free Wifis.

[BandOfBrothers]

Hi @Rjsmifi

Can I ask if the agent confirmed the roaming bar was turned Off on your account  ?

To add as Vodafone UK have no direct access or control over a foreign network then connection can be a rare hit and miss affair as we've seen others who have experienced issues latching to a network etc when roaming with no glaring reason as to why it won't work. 

If this was my situation I would have the device unlocked to all networks so I could use a local SIM card as a last resort. 

[Rjsmifi]

Thanks.

That was a potential issue on our first trip but fixed. Second trip checked twice and confirmed as off each time.

I am a (very) light user of data generally but my granddaughter would make much more use of it so will perhaps look at local sims. Are these exchangeable within the Mifi device?

[Adam]

@Rjsmifi We're happy to look into this for you further. Please send us your details via the private message I've sent you. 

[tworiverstay]

I have the same issue. The Mi Fi R218h worked in the UK but doesnt here in Spain.

I was assured it would work in the shop. There have been several chats but I think it is a roaming problem with the device (?). The SIM is OK to roam.

Can anybody help pls

Thanks

[Rjsmifi]

I have yet to validate the solution offered as haven't been abroad yet to try it. But seems promising.

I was given the following instructions over the phone in UK where MiFi was providing WiFi to a tablet.

Type 192.168.0.1 into Google

This brings up a login(from the app?)

Login as admin

Brought up Messages

Was a menu box top RH corner

Drop down to mobile broadband

Click on this

Click on connection

Tick green box - Automatically connect even when roaming

SAVE AND THEN CROSS YOUR FINGERS.

Let us know if this works!!!!!!!

[tworiverstay]

This is brilliant ! It works and I now can use my Mi Fi, and that makes my holiday!

Thanks for replying and helping me out. You're a star!

[Rjsmifi]

Happy to help.

Woke up in a cold sweat at 03:00 thinking the number I had broadcast was my IP address.

[Dibbles18]

Unfortunatemy I've tries this and it hasn't worked for me. My Wi-Fi says connected but "internet may not be available" 

It worked in the UK but not abroad. 

All I keep getting told by Vodafone support is to take the SIM card out, turn it off, wait 15-20 mins and turn it back on again. 

Would really appreciate some help.

[Dibbles18]

On the Wi-Fi information it says automatic bit underneath it says disconnected... how do I bloomin connect the thing?