Router sent back to Vodafone by DOD

[Baggers007]

I wasn’t in when DPD tried to deliver my router and accessories so they sent it back to Vodafone. Tired on the chat 3 times to get it delivered. All said 24-48 hour delivery and nothing. Been waiting 14days!!!! Even paid first bill. Thinking of cancelling and cancelling direct debit. No helpful at all. 

[Effie]

Hey @Baggers007 I hope you're well! If you drop a message to the Social Media team here they can request a router be sent out to you. 

[Baggers007]

Thanks for the reply. Unfortunately, I am not on Facebook or Twitter? What should I do? 

[Effie]

No worries at all @Baggers007 If you don’t have an account with Facebook or Twitter, you can speak with one of our advisers on Live Chat. They’re available 24 hours a day, 7 days a week for any questions you have about your account.

[Baggers007]

I have done that on three occasions to get the router and accessories delivered to me but on every occasion there has been no delivery. Every-time I have had a guarantee that it will be delivered and it hasn’t. I am very frustrated as I need to work at home at the evening and can’t. Also I need to use video class to my fiancée and baby daughter as they are away and I can’t do that either atm. I need this sorting asap.