Buying Broadband and dealing with Vodafone has been a nightmare...is this what I have got to look forward to over the next 24 months...I CAN STILL CANCEL this mess! Never had any issues with Now Broadband!
But, as someone else said, this error might occur when waiting for a number to be ported across from a different network, which is scheduled for next week in my case. The "activate your account" email is apparently sent out too early.
I also note that I get a different error message (incorrect password or user) if I copy/paste the password from the email rather than typing it in.
One of the teams have been looking into the e-mails that state you can sign in before the service is up and running. So we can check your sign details that we have stored for you, can you drop us a private message on Facebook or Twitter? 🙂
Hi Mark, Sorry, I don't have facebook or twitter. The forum does not let me post my email address but it begins laws at bcs and is an organisation in the uk
@RobertInCB, can you contact us over Live Chat please? The team will be able to check the details on your account, you can find a direct link on our contact us page here.
For the benefit of others who might come here in a similar situation:
My planned transition day from EE to Vodaphone arrived and the EE SIM went dead as expected. I put the Voda SIM in and it worked at once. THEN I found I could follow the activation instructions and everything went like clockwork.
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