Unanswered call charges ?

[wirren]

Hello, I have home phone over direct fibre.

If i make a call that isn't picked up ( answered ) at the other end is there a charge for the time I am on the unansrered call ?

[AnnS]

Call charges start when the receiver answers the phone, not when the phone starts ringing, if the call goes to voicemail there will be a charge, if unanswered there will be no charge.

Vodafone list call charges here: Vodafone Home Phone Charges 

[wirren]

Hi, thanks for your response. 

I was surprised that my future bill shows a 71p call charge ..... think it was a 45 second voicemail as I've  only had Vodafone for a couple of weeks. Dont think there have been any other accidents.  ( double pressing call button ??  As caller clears their end ).

[wirren · Accepted solution]

UPDATE ..... I've just queried this with Vodafone,  as soon as you start a call you will get a setup  charge even if nobody  answers !!!

To sort this I have had outgoing calls barred. 

HOPE IT HELPS

[Ripshod]

Unbelievable, but then this is Vodafone.

I've just made an unanswered call to a m8 - see if this appears on my bill.

There's no mention of this charge anywhere though there is mention of a 19p "connection charge" which leaves us to assume it's charged when the call is connected, ie answered.

There's questions.

[wirren]

Don't forget this is with fibre to the house. It could be different with the older normal phone line.

[Jayach]

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@wirren wrote:

Don't forget this is with fibre to the house. It could be different with the older normal phone line.

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Yes we understand that. @Ripshod is on FTTP.

I simply do not believe the answer from Vodafone. So much of what they tell people on the phone is total garbage.

[Ripshod]

No charge on my account for unanswered calls so I don't understand why vodafone would treat me any differently to @wirren, and even worse lie about it- just vodafone being vodafone. Time for you to push them on this.

[wirren]

I wonder if it's because we have no landline just fibre direct ?

[Ripshod]

If you're saying digital voice (plug phone into the router) then that's what I have - no copper line. It's standard for fttp.