Other broadband queries

Broadband app has someone else's router/ incorrect router.

Ongoing issue that voadfone are aware of but we seem to be getting nowhere.My broadband app stopped working 2 weeks ago, i uninstalled and reinstalled it. When logging back in, to my horror, the app connected to a router that was not mine. I could se...

Removing old devices from Vodafone router app

Hello I have recently acquired a ps5 and would like to know how can I remove my old ps3 from my router app?

Gigabox login sessions to router timing out after seconds

I logged in successfully today to the router with the aim of attaching a drive (SSD) to the router for file sharing. The joy was immense, but didn't last that long, as the sessions cut out every 5-10 seconds or when clicking on a differnt menu item.F...

What is "VDF7111"?

Hi All Had 910 Full Fibre installed last week and am really impressed. The speed is certainly a game-changer and the router and the mesh satellite thingy seem very robust.Now that I've been up and running for a week, it's given me an opportunity to l...

Need connection credentials so I can use a 3rd party router

I have just purchased my own PPPoE capable router and require the username and password for my connection in order to setup the new kit. The TOBI Chatbot seems to be down at the moment ("Sorry we are no longer here....."). Is there another way of con...

Adding mesh network to full fibre (910)

HiGoing to install a mesh network for my parents.they have the Full Fibre 910 (Bournemouth Cityfibre)which I assume uses Powerhub router,brought a set of 3 TP-link Deco S7. I read you need to turn off the wifi on the Powerhub, and you can do that usi...

broadband queries

My Vodafone internet works for system applications such as iMessage and FaceTime, Safari, and YouTube; however, it doesn't work for any other social media such as; WhatsApp, Instagram, Snapchat, Pinterest, TikTok, and the Bible app. It doesn't allow ...

Resolved! Switching fees assistant.

Hello all.Just had conformation via email of my final BT bill being paid by Vodafone as a credit. I can't see this anywhere on my account information / billing pages.Is it paid automatically towards next bill? Anyone had this yet?

Declined Social Tariff

Despite having an excellent credit rating, (I've checked!) I have failed the Vodaphone Credit Check when applying for Social Tariff. Why? the company is a risk for all of £12 per month on a rolling 30 day contract. In my opinion, there should not be ...

new customer, can't change router settings, buttons don't work?

Hi All,new customer, activated today, gone into router to change the SSID and passwords etc, having a general explore, play with settings (nothing too technical) but have found that a lot of buttons simply do not work! lets say i wanted to turn off W...

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Forum Posts

Broadband app has someone else's router/ incorrect router.

Removing old devices from Vodafone router app

Gigabox login sessions to router timing out after seconds

What is "VDF7111"?

Need connection credentials so I can use a 3rd party router

Adding mesh network to full fibre (910)

broadband queries

Resolved! Switching fees assistant.

Declined Social Tariff

new customer, can't change router settings, buttons don't work?

How mount the USB on PowerHUb from LInux

Stupid unnecessary account reminder phone calls.

False positives on blocking

Connecting 2.4Ghz switches and lamps to Pro Fibre

Multicast Question....

Vodafone Kabel Internet

Boosters and app

Recovery Website Incorrectly Blocked as 18+

Sorry there seams to be a problem.

Pro II 1.8 Gbps package available to neighbours bu...