2345

[Lisak666]

My daughter receives a message to dial *#1345# when she dials 2345 to top up with a voucher.

it gives no option apart from this and then cuts off. 
When you put in *#1345# it advises to ring 1345 (which the phone says is an invalid number)?

can anyone advise if the 2345 number is changing OR how she can top up with a phone call and voucher number.

TIA

[BandOfBrothers]

Hi @Lisak666 

my-vodafone-account/pay-as-you-go-top-up 

myvodafone/activatevoucher 

The other option is as you've indicated which is to call us on 2345 free from the phone you want to top up.

From How-can-I-top-up-my-phone-or-another-number. 

🌈 Stay Safe & Stay Alert.  🌈 

[Lisak666]

Unfortunately when she dials 2345 it doesn’t give her the option to top up OR tell her any remaining balance. I have topped her phone up via the app but it is still saying her balance is £0.00. It is also still telling her to dial 1345, which doesn’t work. 🤷🏻‍♀️

[Mark]

That's strange @Lisak666, So we can access your daughter's account, make sure it's set up correctly and the top up's been added, pop us a message through Facebook or Twitter and we'll be happy to take a look. If you're not connected to a social media site, reach out to our Live Chat team and I'm sure they'll also be able to help with this.