@GemmaP wrote:
Hey @alanterr @mngerhold
As Pay As You Go accounts are often unregistered, a security code to the mobile is the only thing that protects your account against fraudulent activity.
If you're struggling to receive a code, e.g you've lost the SIM or the network is down, you can message us on Social and we can ask some security questions instead.
If we can pass security that way, we'll be able to send a new SIM out so you can receive the code. We can also see if there's any other issues with your account or the network 😊
Why don't you try fixing things instead of trying to come up with constant work arounds every-time there is an issue with your website?
This issue isn't present when choosing your Vodafone number as the selected number to receive the code, it only happens when you choose one of your other "non vodafone" numbers e.g. landline.
There are times I want to access my vodafone account when I don't have my mobile to hand but I do have a DECT phone near me, so I choose my landline to receive the code. This has always worked up until about 3-4 weeks ago! What happens to all the pay monthly customers that switch networks or close their accounts? How do they gain access to their accounts to view their final bills etc?
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