PAYG Account in Arrears

[CupOfCoffee]

Can anyone explain why arrears of £571.64 are showing on my Pay As You Go account?

Been with Vodafone for over 10 years, strictly PAYG account, no DD, no contracts, etc.

[BandOfBrothers]

Recently there has been at least one osimilar thread's to yours @CupOfCoffee where for some reason a Vodafone Payg account has been showing being in arrears.

Pay-as-you-go/Arrears-shown-on-PAYG-account-All-enquiries-hit-dead-end. 

This does sound like a system glitch.

Please contact Vodafone Customer services via…

• 191.
• Live Chat.
• Vodafone Social Media Team's via Twitter DM or Facebook Messenger Contact-us-for-account-specific-queries. 
• Complaints/code-of-practice.  { Hopefully you shouldn't need to take this to the Complaint Level. }

They'll get this sorted for you.

Unfortunately there is no account access via this forum. 

I wish you all the best with this. 

[CupOfCoffee]

Contacted Customer Service via online chat 3 weeks ago and was assured and promised that the issue will be resolved within 2 weeks.

For results after 3 weeks see screenshots below:

Note the buttons "Pay bill now",  "Make payment" and "Pay now" are enabled.

[Beth]

Hi @CupOfCoffee! I'm sorry this is happening. We're unable to access accounts over the forum. Please pop our Social Media team a message and they'd be happy to investigate your account and get this resolved for you