Old contract account still showing open on credit file

[dazhaz]

I have just taken a look at my credit file and it shows an account that was closed almost 6 years ago is still active and missed payments are being recorded on it. It is having an adverse affect on my credit rating. How can I get this amended?

[Mark]

We can certainly take a look into this for you @dazhaz. As we're unable to discuss anything account related over a public forum such as our Community, please pop us a private message via one of our Social Channels and we'll be happy to help 😊