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DanielFTW
2: Seeker
2: Seeker

Hello,

The bot in the support chat tell you to call vodafone ... the bot in the call tells me to go over internet to talk to Tobi.

Manage to talk to an adviser to get an upgrade ... had the upgrade done on a wrong plan and not what i asked for.

What now?! Because no one seems to know what is going on in my account.

Advisers tell me they need to call IT. =)) They don't understand it ...

Been connected to 5 different departments.

1 ACCEPTED SOLUTION

BandOfBrothers
17: Community Champion
17: Community Champion

You have 14 days as a cooling off period to cancel @DanielFTW so please keep that in mind.

You should get through to an advisor via 191 or Live Chat.

The Vodafone Social Media Teams via Facebook Messenger or Twitter DM can access your account to advise. 

Contact-us-for-account-specific-queries. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

You have 14 days as a cooling off period to cancel @DanielFTW so please keep that in mind.

You should get through to an advisor via 191 or Live Chat.

The Vodafone Social Media Teams via Facebook Messenger or Twitter DM can access your account to advise. 

Contact-us-for-account-specific-queries. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.