Trying to migrate to voxi

[Shewolf1877]

I have a pac code 

I’m trying to bring my number to voxi from a pay monthly account from Vodafone. That account was in my husbands name. 

I was told that I didn’t need the pac as Vodafone and Voxi are sister companies, so it will all be swift and easy. 

I knew I had important calls coming through on Friday so I didn’t activate it that day in case I lost service. 

I am terminally ill. 

I activated it on Monday and then found out my health has worsened and the hospital is looking to find me a bed to have a procedure done. The hospital can’t get hold of me. 

I’ve spoken to the people at Voxi in India and they are useless. They keep telling me there is no order for my number to be ported, then there is an order (someone called Kartrik told me he did this on Monday) then my husband needs to speak to them. 

The Vodafone sim is dead. My husband spoke to Vodafone this morning and they said it is nothing to do with them. 

Really grateful for any help. 

Wish I never heard of voxi but I trusted in the process 🙄

[AnnS]

Yes @Shewolf1877 the process has changed you need to speak to Voxi through Customer Service channels and they will transfer the number. The biggest problem you are going to have is with the account in your Husbands name, Voxi may ask for the request to be made by the account holder.  The pay monthly account should have been transferred into your name by completing a change of ownership.

If you continue to have problems, the Social Team will be able to advise but they may only discuss moving the number from Vodafone pay monthly to Voxi with the account holder here: Contact Us 

[Shewolf1877]

Hi Gemma could I ask you to take an urgent look at my posting please and apologies for hijacking’s this thread 

[Shewolf1877]

Hi Ann and thank you 

I hope you don’t mind but I’m waiting for a a manager to respond as we’ve done all this. My husband gave voxi his details on Monday and spoke to Vodafone for 40 minutes today. 

I would really just like to stop the process now. I have had enough.

claire 

[Gemma]

@Shewolf1877 - thanks for reaching out to us. I'm sorry to hear about your health and I can completely understand how important it is for you to have a connection. This is the last thing you need to be thinking of right now.

It's disappointing that you're not being given a resolution.

Is the VOXI account in your name? My team in Social Media, can check the old Vodafone account, to see how the number is showing as cancelled on there. Please ask your husband to message us on Social Media and include a link to this thread. If the VOXI account is in your name, if you can also please message us through Social Media. 

[Shewolf1877]

Hi Gemma.

Thank you 

the voxi account is in my name. 
my husband isn’t on social media 

[Gemma]

@Shewolf1877 - if you can please message us on Social Media and we'll go from there with if we can get some help for you. 

[Shewolf1877]

Gemma that’s been done since Monday and spent hours yesterday and now since 9am today with no resolution. 
There must be a department that deals with this. It’s making me unwell and affecting my breathing. 

[Gemma]

@Shewolf1877 - we take this seriously and I really want to help and get this resolved. Try not to worry as I'm here to get someone to help you.

I've searched our Vodafone Social channels by the name you've registered to the Community with and nothing's showing. Please can you message Vodafone UK rather than VOXI. I'll then have access to view your message. 

[Shewolf1877]

Hi Gemma,

I will do, thank you 

for anyone else in the future trying this is a number for voxi and they are trying their best to help 

0808 005 7449

Claire