Youtube Subsciption Problem

[ekara]

I have just signed up to a new plan which gives a free entertainment package.

I have received a text with the entertainment link on when I try adding YouTube shows the next page says "oh dear! We'll take you back to the home page" and they only option is a "close" button

I would be grateful if you could solve this problem.

Regards

[Andyparks]

Link will not work

[sniffer321]

Yep not working 😕 

[Andyparks]

Tried to do it through my account and still got to pay 11.99

[Andyparks]

How do I get it work 

[flepsz]

The chap in the customer service chat said it would restore automatically? Was he lying to me?

[Amanda]

Hi all 🙂 thanks for the update. 

Please can you follow these steps:

1. Close down all open browsers

2. Clear your internet history 

3.  Load this link 

4. Re-subscribe 

If you're still having issues after this, please get in touch with my team on social media as mentioned above. 

[sniffer321]

Surprise!! still not working🤬

[Amanda]

@sniffer321 @Farsheenn  please come and chat to my team following the link above, so we can help further 👍

[sniffer321]

Can you let me know when your team are up to date with the issue/solution. Just saw a comment above from someone who's spoken to your team and couldn't fix it. I don't want to waste my time getting nowhere. This is getting frustrating now.

[Andyparks]

30-06-2022 08:56 AM

Hi all 🙂 thanks for the update. 

Please can you follow these steps:

1. Close down all open browsers

2. Clear your internet history 

3. Load this link 

4. Re-subscribe 

If you're still having issues after this, please get in touch with my team on social media as mentioned above. 

Do we have to do this on a laptop or phone